Questionable scam email

[Westde5]

I’ve had an email from Ee (from no-reply@info.ee.co.uk) which all appears to be legitimate.   The email states that my direct debit is no longer active.    I’ve logged onto the app and my account details are correct.   I haven’t clicked on he link in the email incase it’s a scam.   The only other thing that makes me think it could be a scam is that the box of the email doesn’t include my account number and the email it was sent to is my alternative email address.

i can’t find anywhere on the EE app that I can contact anyone.

[XRaySpeX]

Never mind which email addy it's from (that's easily faked) but where does it link to? That's the way to spot it.

Don't go there but what was the link?

[Westde5]

Thank you.   I was able to see the link without following it through and it was definitely a scam.     Worryingly it looked very legitimate and only questioned it because it was addressed  to my alternate email address.   

[XRaySpeX · Accepted solution]

It's a scam! There are many of these going the rounds. EE would never send you a msg asking you to click on a link in order to access your a/c.

Report spam emails to EE by forwarding the email to phishing@EE.co.uk .