Security

Discussions around online safety including security and scams

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EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Sean_D by Former EE Community Manager
  • 12271 Views
  • 4 replies
  • 2 Helpful

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Sean_D by Former EE Community Manager
  • 7948 Views
  • 0 replies
  • 1 Helpful

Resolved! Scam?

I received a message from +447486666392 with the words EE: we  failed to renew your  network plan due to payment failure. I did not open the message. My account is up to date so I think this is a scam that EE should be made aware of. I tried to phone...

Resolved! Fraudulent email

Hello, I have received an email that I believe is fraudulent is anyone able to confirm this for me please, thank you.   

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Resolved! How do I migrate from BT Virus protect to EE Cyber Security

Recently changed from BT to EE.I have a Full Works package which includes EE Cyber security.  It says I have no devices protected, but I had installed BT Virus protect on all my devices. 5 in total.This raises two questions:-1   Is my BT Virus protec...

Resolved! Worrying Scam

Received a call from 07502 354235, number came up as a likely nuisance.Caller claimed to be from EE, female with strong Indian accent, wanted me to confirm my details as she had special offers.  I was suspicious so said I would not be providing any i...

Scam Email?

Is this a scam email - or is my (old) @btinternet.com being disconnected? From: E E Servi□e <jsebas@zoominternet.net>Sent: 30 May 2025 12:47To: btukbroadband@bt.com; noreply@service.comSubject: New Terms and Policy Changes B͎T+EE Telecommunication  H...

Mac_101 by Explorer
  • 1058 Views
  • 2 replies
  • 5 Helpful

Resolved! Contract discount phishing scam

I received a phonecall from a random mobile number and they were claiming to offer me 40% on my current contract offer.They said I would receive a text from EE with a pin code and wanted me to verify what the code was. The text was a genuine EE text ...

Resolved! Is this spam?

 received this text today, could you tell me if it’s spam or not? Says it’s from EE, if I click info there’s nothing there. But as you can see I did receive a security message from the same provider?  

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Dh86 by Investigator
  • 577 Views
  • 1 replies
  • 4 Helpful

Resolved! a possible scam

I recently ordered internet at home from BT, and then I received a call from a number +44 1913896336 with exactly the same details that I provided to BT, and they offered me a monthly internet plan and an Apple Watch, they sent me a link with the web...

Resolved! Scam Call

Just received a scam call from someone pretending to be from EE offering 40% discount.Said they were going to send me a PIN and I have to give them that number.When they sent the text message, they sent it from the number where I get marketing EE mes...