Security

Discussions around online safety including security and scams

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EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Sean_D by Former EE Community Manager
  • 10707 Views
  • 4 replies
  • 2 Helpful

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Sean_D by Former EE Community Manager
  • 7065 Views
  • 0 replies
  • 1 Helpful

SCAM cold call from EE?

Received a cold call from a gentleman with an accent called Jack from 07971 438205 stating he was from EE Mobile Network and had 50% discount offers for me on mobile devices. It was a bad line with a buzzing sound. I never thought EE would ring me of...

Resolved! Suspect message

Hello,Can anyone advise if this is a scan message from number +44 7396702722 saying my direct debit has not been collected but payment is not due for some time yet ThanksLiz 

Screenshot_20250216_231802_Messages.jpg

Resolved! Is this a scam ?

Just had this text msg through - is this genuine? PIN:4xxxxxx Please provide this pin to the advisor you are speaking to in EE. Never give this pin to any other person calling you. If you aren't currently discussing your account with EE, please conta...

Resolved! content lock

Hello. How can i unlock content lock please? Cannot find anywhere 

Resolved! Scammers

07481 013532 Please report this number, pretending to be EE 

Resolved! Scammed

I recently gave my number to whom I thought was my friend that needed a verification code from me to get back into their account on something. Little did I know, they had been hacked and it was a scammer trying to get a verification for my phone numb...

Resolved! Is it a spam

I  got a call from this number today 07782380363 claiming to be ee saying they can give me the new Samsung for £40.00 pm but I spoke to ee last week I'm already a customer but not eligible to add another phone to my contract is it a spam 

Resolved! Scam

Have I been scammed?A 'solar panel consultant' visited my home and I am suspicious of what he did. He photographed the rear of my broadband router which contained details of admin password etc. He logged into the router so he could generate a quote. ...

Bluemoon4 by Investigator
  • 834 Views
  • 5 replies
  • 5 Helpful

Resolved! Urgent need of help

Hello, I am in a terrible situation and am really stressed out over it. Every account I have ever owned, from Instagram to my crypto, to my old game accounts from PlayStation, Xbox- everything I have and have spent money on, even all my emails and my...

195264961 by Contributor
  • 997 Views
  • 10 replies
  • 8 Helpful