Security

Discussions around online safety including security and scams

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EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Sean_D by Former EE Community Manager
  • 8518 Views
  • 4 replies
  • 2 Helpful

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Sean_D by Former EE Community Manager
  • 5572 Views
  • 0 replies
  • 1 Helpful

EE allowed a scammer to sim jack my partner’s mobile number

I have raised a very serious complaint regarding my partner’s EE account and sent to phishing@ee.co.uk and abuse@ee.co.U.K. I am tweeting EE and being ignored, chasing that my complaint is being dealt with urgently. Due to a gross violation of GDPR, ...

Quantum ai scams

I registered for quantum AI , later realised it’s a scam that’s happend to thousands and now I get calls by diffferdnt numbers every day at least 20 times a day and I don’t know how to make it stop 

Spam messenger...

Good morning, I believe the attached text, number it's a spam. But it looks real as the website given it looks like to be ee. I checked this morning my bill and it all paid on the 12th so it is very suspicious. Also the text has been sent at 5:54 am....

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Dercia by Investigator
  • 466 Views
  • 7 replies
  • 7 Helpful

Resolved! Text +447303054127 at 5.55am

Scam message from above number at 5.55am bank holiday Monday saying: EE: Your payment for this months bill has failed to debit. Please update your billing information on: ************** Called legit ee number who advised scam message [Mod edit: Edite...

Resolved! Another scam!

I have received a text from 44 7303054691 pretending to be from EE, EE. Your latest payment could not be recognised. To unlock your account, update your payment method via our secure link: *Link here* Clearly a scam as my number is pay as you go and ...

Can't activate cyber security

When I try to follow the link from the email to activate the cyber security I just get this error (been the same for over a week)Only other link that I've found on the website asks for an EE mobile which I don't have I only have an EE broadband packa...

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keithb4 by Visitor
  • 726 Views
  • 2 replies
  • 0 Helpful

Scam Guard

Why can't scam Guard just be offered for free to your loyal EE customers. Instead of having to pay an additional cost.  

JakeAcky by Visitor
  • 1194 Views
  • 1 replies
  • 1 Helpful

Resolved! Emails

Has anyone else received emails from someone claiming to be ee customer services, saying there is a renewal issue with the billing details on your account. I have had two, which is weird, as I only have one account, and I would have thought ee would ...

Peggy14 by Investigator
  • 1211 Views
  • 3 replies
  • 5 Helpful

Resolved! Fake call

Just had a call from 0800 048 7022 saying they could reduce my EE Phone Contract by 50%. Pretty sure this is a fake call

Tori94 by Visitor
  • 23672 Views
  • 7 replies
  • 8 Helpful