Security

EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Resolved! EE phone hacked and they are using my playstore

Hello all, I'm looking for some help, someone has scammed my phone and has managed to access my play store and is running up bills in my name. How do I stop this. ThanksHarry

Scam call with EE voicemail

Had a call from 07985539166They asked if they were speaking to myself and said my first name. Have no idea how they got this information. A Pakistan voiced woman was phoning me.When I tried calling it back it went to an EE voicemail immediately. Was ...

Resolved! Identity clonning

Just received in post 3 pay as you sims, not in my surname but very similar? What should I do - tried contacting EE and over one hour wait.my bank account last week had money taken out Nike UK 2 very large transactions and bank gave back funds.

Resolved! I am new to EE I have verified my ID but I still can't get on adult content

Can anyone help

Resolved! Scam?!

I got a call from supposedly EE today, and they said my phone number had been selected for a 30% off for the next 12 months, he asked me to confirm my email. I put the phone down, he called me back twice. I answered again, he said I callum’s have 30%...

Scam calls to my mobile

I had a call on 12 November from 07418 374159 , said they were from EE , and needed to speak to me, i hung up, as my phone said it was a scam call, so googled number, and it is a scam call, so how can I let EE know, so they can do something about...

Resolved! BEWARE! Spam Callers!

Read morePlease be aware that I got a spam call this afternoon (18/11) claiming to be EE mobile. They said they had a "special free upgrade opportunity" for my mobile service. They then asked if I could please confirm my email address.I said sure, co...

Upset with overbearing person who said he was for the Security department

I am a disabled lady in my 60s who has been asked/told to move to EE and since I agreed it has been constant communications and you trying to get me to do things I don't know how to do and numerous adverts for things I do not want I have just had a ...

Sim Swap Fraud

Why won't EE admit fault?I was working in Germany in October 2022 and someone contacted EE pretending to be me and got through part security. From all of the information I have and from the ICO's investigation, which backed up my claim, they did not ...

Turn off content lock

HiI tried several times, more than 10 times by phone, to turn off content lock , but each time I didn't success, I went to EE store in Brent Cross shopping centre, and they refused my request. They told me you have to call 150 , no one answer by p...