Security

Discussions around online safety including security and scams

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EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Sean_D by Former EE Community Manager
  • 8516 Views
  • 4 replies
  • 2 Helpful

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Sean_D by Former EE Community Manager
  • 5570 Views
  • 0 replies
  • 1 Helpful

Resolved! Possible scam

Had a call from 0800 048 7022 and also WhatsApp +44 7449 144940, email from sale@eepromotions.net.The woman was telling me about a 50% discount from my current bill but made me change my password and asked me to provide my residential details.it soun...

Masa0296 by Visitor
  • 1182 Views
  • 4 replies
  • 4 Helpful

SMS from EE

I’ve received the message saying:  EE: We were unable to process your payment, please update your billing at <link removed> I’ve paid my recent bill and new one is on January…  Is this a scam? What if I clicked on this link and logged in?  Thanks 

Resolved! Scam text?

 can anyone confirm for me if this is a scammer? I’m almost certain it must be but wanted to make sure, thanks.

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LukasDre by Investigator
  • 348 Views
  • 1 replies
  • 3 Helpful

Can I request a phone call I made?

I need a copy of a phone call I made the other day, is it possible to get a copy of the phone call from both sides? So you can hear both of us.

Resolved! Scam

I’m getting 2 or 3 calls a day leaving me what sounds like a Chinese voicemail. How do I block them as always different numbers

Parent

Hi I need to turn of parent control

Ee mesaage regarding contact number update

Recently switched to EE I've received text messages from this number, but today I received a message saying "you have successfully updated your contact number, if you didn't request this, please call 150 from your EE mobile or 0330 123 1105 from any ...

Internet Security

Dear Alison Kirby, After 20+ years as a happy BT customer my account was transferred to EE in April. My BT internet had the included, easy to set up, security - probably the reason why I stayed with BT… EE also state they provide security, so I agree...

Resolved! EE Consumer Test and Trial Team

I’ve recieved the following email; Hi there,We’re looking for customers to help us with a new mobile network trial. All you need is an active personal EE mobile service and if you have an iOS device, be willing to sign up to receive a new build of Ap...

carls03 by Visitor
  • 1684 Views
  • 13 replies
  • 12 Helpful