Security

EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Resolved! adult content

i am over 18 on adilt content please

help!

how do you contact customer services? i'm not with EE but a direct debit from them has appeared on my bank account. what do i do apart from cancelling it?

Cyber security

The cyber security addon with scam guard won’t work it won’t get past the code that gets sent to your phone step annoying the website has always been rubbish they need to get someone who knows how to to run a website it’s so frustrating

Is this a scam text

Family member received this text message from ‘MyEE’. It it doesn’t make any sense. Apparently EE don’t deal in 6 digit pins anyway. So what’s the angle?BE ALERT TO FRAUD**Nobody from EE will ever ask you for this PIN. Your One Time PIN is 392218. I...

Resolved! Scam call

HiI got a call from 07418 374545, they said they were from EE to offer a discount on my monthly bill. They sent me codes via texts and emails, for what they said was verification. Next thing, I get an email saying my password has been changed to my E...

revived a text from my-drs , is this spam

so have just recived a text from www,my-drs.co.uk. in the same text was a reference number and phone numberwont give the reference number, but the phone number provided 0151 329 3651it says that it is regarding EEim thinking this is a scam / phishing...

Resolved! Sim swap scam

Hi, I believe someone is going to attempt to sim swap me as I have given an untrusted number a security code. Does anyone know who I can get in touch with to help me? Someone on the phone preferably as the chat guides don’t know what to do

Resolved! "Fraud calls from EE"

Hi i've had a call today from this number 03338805846they said they're EEs fraud team and my account has suspicious activity and they've cancelled my sim now and i can't use my number and they're sending me a new sim out. Is this genuine EE or have i...

Resolved! Potential fraud

I have an account from EE showing on my credit history yet I have never bought anything from EE before - so I think someone I know has used my details - I don’t want this to be defaulting and killing my credit score anymore - how do I get this sorted...

Multi-Factor Authentication

I'm sure this isn't a new topic, but I'm keen to understand why EE does not enforce (or at least allow) users to set up and use multi-factor authentication on their accounts to help protect themselves against scammers and bad actors. SIM swapping sca...