Security

EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Constant calls from scam EE

Been getting calls from constant numbers when I google it says scam or likely business and does not go to EE sites here’s a number 020 3103 7341

Spam text from gambling sites

Hello, does anyone know how to stop Salam gambling messages, there no number just same of site. I block it but a new name pops up, this is every day. I’ve reported to 7726 but still not helped . Can anyone help?

Resolved! Reinstall Norton which was part of my BT package

I have been a BT customer for many years. I have been pushed over to EE against my wishes, but that is another story. I had Norton as part of my BT package, included in the monthly price. I had to uninstall it. How do I reinstall it.Thanks youSor...

Getting hijack messages

Anti-hijack disabledEmergency disarm code enteredCommand source:request from serverDisarmedDisarmedService (valet) modeCommand source:request from serverService mode disabledCommand source:request from serverDisarmedKeep getting these messages on my ...

Scam call

Had a few calls from 020 3103 7821 saying my SIM will be cancelled and they need to send me a new SIM number. Everything will stay the same. I’m then transferred to someone else to take my security details and information so they can send me a new SI...

Scam call!!

I've just had a call from 02031037821, didn't answer and checked the no. It's been reported numerous times as a scam saying the are from EE. Thing I'm concerned about is, this has happened after I sent some time on Monday with yourselves re my broadb...

EE

Hi, do you put my phone back on please? I 31 December

Resolved! Possible scam

Just got off the phone to ee ( had a billing question), and a couple of minutes later had a call from this number 07707911752, offering me a 40% discount on my bill. I assumed it was a scam and hung up.

Smart Hub Plus Manager Accessible over Public Internet

Hi, new to EE with an EE Smart Hub Plus recently installed (default out of the box). The Hub Manager interface is accessible via HTTP on my public IP address. Is there a way to disable this? Support didn't understand why this is a security concern a...

Scam call and E-mail

Hi,I have received a scam call from 02045867995 and an E-mail from <promotions@eemobilestore.com> about 30% promotion discount.Initially, I verified my details but later realized it was a scam.What should I do now as I have shared my name and address...