Security

Discussions around online safety including security and scams

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EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Sean_D by Former EE Community Manager
  • 11848 Views
  • 4 replies
  • 2 Helpful

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Sean_D by Former EE Community Manager
  • 7667 Views
  • 0 replies
  • 1 Helpful

Resolved! Content lock

Checked my content lock with the text service and said reply with YES to activate full lock i replied NO and it activated it anyway now can't undo it without calling and the offices are closed like **bleep** I have a contract so know I'm over 18 so w...

Addy88 by Explorer
  • 556 Views
  • 1 replies
  • 2 Helpful

Resolved! Telephone scam

My daughter just had call from lady saying was from EE saying SIM would expire in 2 days and they were sending a new one and we would  get 20% off my bill for next 6mths. asked me for my email for verification. Luckily very bad line so she couldn’t h...

JAB20 by Visitor
  • 755 Views
  • 1 replies
  • 2 Helpful

Resolved! suspected spam

Hi had a call from a private number today about sending a new sim card to all EE members because since joining BT there has been problems with signal drop out ( i have had no problems )  any way i was sent a pin no to change my password which i didnt...

Kennny by Explorer
  • 910 Views
  • 4 replies
  • 4 Helpful

Cyber security

I am trying to activate my cyber security but when i click on activate it states theres a problem and to try again any ideas

Resolved! Scam email?

Hi, I’ve received an email which does look like an email from EE but I also think that it can be a scam. Can you please confirm for me if this email is legit or scam? 

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Matkud86 by Explorer
  • 6053 Views
  • 6 replies
  • 6 Helpful

Scam calls

Called this afternoon from 020 3518 8341 offering 30% for the next year, because EE has had problems with calling clarity and ‘dropping out’ hung up then was called back immediately twice more, a very insistent little bugger, I think it may be a scam...

Nic060 by Visitor
  • 1185 Views
  • 2 replies
  • 4 Helpful

Password

I've received two email requests to change my password, saying my account has been locked, within the last two days.  Has there been a breach somewhere or is this a glitch? 

Ka7z9 by Explorer
  • 604 Views
  • 4 replies
  • 2 Helpful

Account

  Dear Sir/Madam, I have received a payment reminder, but I do not have any contract or agreement with your company. Please clarify what this is regarding and why I have received this notice. The account number mentioned is: *****   If this is a mist...

AlinaM1 by Visitor
  • 482 Views
  • 2 replies
  • 0 Helpful