Identity clonning

[Kjm1964]

Just received in post 3 pay as you sims, not in my surname but very similar?  What should I do - tried contacting EE and over one hour wait.

my bank account last week had money taken out Nike UK 2 very large transactions and bank gave back funds.  

[Leanne_T]

Hi there @Kjm1964 

I am sorry you have had this happen with your bank and you have received the SIM cards to your address. 

Could anyone else in the house have ordered the pay as you go SIM cards? 

Have you received any emails for an order that has been placed? 

Please let us know how you get on. 

Leanne. 

[Kjm1964]

No one else in my home, ordered three pay as you go SIM cards, also first name’s no connection: Sid, Hob and just letter  I and the surname was spell with first letter incorrectly.

Surely EE should KYC check names and address's are valid.

Reported to EE and they are kindly investigating, also logged with Action Fraud.

[Leanne_T · Accepted solution]

Thanks for reporting this to us and Action Fraud @Kjm1964 

Our Online Security: Fighting Fraud Help page has more details on staying safe. 

Take care. 

Leanne.