Loss of service after moving from BT

[janet-1]

I am posting in TV but i have a number of problems. Today the engineer came to change us to full fibre and start a new contract with EE. I was previously with BT who sent me a new EE recordable box which worked fine until the switch to full fibre now i cannot access my paid tv channels i.e. TNT Sky Netflix etc. nor can i make or receive phone calls from my land line. 

Is this because we have just moved over? and how long does it take to get them back. I have had an email from EE to say we are now connected. I was going to contact EE but only option seems to be to ring them and i don't have a service as the landline is not working.

As an aside i can't log into my EE account either it want to verify my identity with, you've guessed, a code sent to the landline.

[DarrenDev · Accepted solution]

Could you check again now please?  Your phone line is now showing as active, after I rebooted your hub.

Your TV service migrated to your new broadband line about an hour before your post.  What error are you seeing when trying to access TNT Sports or Now TV?

If it's that you need to activate your subscription, then you should just be able to select the button and bring the subscription across.

If you're seeing error IPC6023, then you'll need to wait overnight tonight to see if it corrects itself (unfortunately faults cannot be taken on the day, as service may activate at any time up until midnight). It's worth rebooting the ONT (the white box on the wall) and the Smart Hub to see if that sorts it too.

Netflix should work as normal - it doesn't need anything specific available on the line.

[janet-1]

Many thanks @DarrenDev everything now seems to be working fine.