Openreach records show no FTTP available — ORDI needed

[cocacola1]

Hi all,

I've hit something odd and I'm hoping someone here has seen it before, or can point me at the right team.

I'm on EE Full Fibre 1.6Gbps and it's working well.

the Openreach ONT is on the wall, LOS light off, PON registered, happily passing traffic while I'm typing this.

The problem is that Openreach's records don't seem to know it's there. If I put my property into the BT Wholesale availability checker it comes back with "FTTP is not available" — UPRN *** on the Bourne exchange. No build status, no products, nothing at all. Which is a bit surreal given I'm using the service to type this.

The knock-on effect is that no other provider's checker can see full fibre at my address either, so I've got no realistic way to move or re-contract. Every checker tells me the fibre isn't there.

From what I've read, the fix is an ORDI (Openreach Data Integrity) request, and that has to come from a provider rather than from me directly. As my current supplier, EE is the one whose systems already resolve to the right record — so I'm hoping someone here can help get that raised, or tell me who to ask.

Happy to send the ONT serial number and my account details by private message, and I've got the checker output saved if that's useful.

Any pointers gratefully received — thanks!

[Mod edit: Removed personal information from the community]

[cocacola1]

 

[JimM11]

@cocacola1 Use the address checker instead. One tab over or linked below.

BT Broadband

[cocacola1]

Thanks,

that does work and shows a service is available,

strangely if I enter the postcode and scroll the list, mine is the only one that doesn’t show up with a UPRN on the list.

my problem still comes from that when I enter that address on Vodafone or others, they can’t offer me any service at all. 

[JimM11]

@cocacola1 The 1.6Gb/s is just not supported by all, you are aware off that fact, maybe FF900 is as far as they go.

[cocacola1]

Yeah I’m aware of that,

they won’t offer anything at all aside from 5G broadband, however my directly attached neighbour can get 900. Which is why I think I have an issue with my openreach record

[JimM11]

@cocacola1 That can be a possibility ORDI wise and if so EE is the only ISP to help you out with that. Try the OR Fibre checker link also. Then click on the see providers after that.

Fibre broadband availability checker | Openreach

[cocacola1]

Thanks Jim.

yes if I go via Openreach fibre checker. It’s Available to order, which is true as I’m already using it with my 1.6GB EE connection, 

Can the EE team pick this up here to raise with Openreach?

[JimM11]

@cocacola1 NO you have to go direct to EE CS and raise it, will be a bit off an uphill but it is doable, lot will be who you get and the knowledge of what is required to be done. Reach out to one of the EE team on the Forum that may just be a better way.

Other way may just be a call to your future ISP, not sure if you are doing it this way or not.

[cocacola1]

Thanks,

I have tried future providers and they just want the sale, it seems too much hassle for them to try and sort the issue.

ill try 150 then, thanks!