Hi all,
I've hit something odd and I'm hoping someone here has seen it before, or can point me at the right team.
I'm on EE Full Fibre 1.6Gbps and it's working well.
the Openreach ONT is on the wall, LOS light off, PON registered, happily passing traffic while I'm typing this.
The problem is that Openreach's records don't seem to know it's there. If I put my property into the BT Wholesale availability checker it comes back with "FTTP is not available" — UPRN *** on the Bourne exchange. No build status, no products, nothing at all. Which is a bit surreal given I'm using the service to type this.
The knock-on effect is that no other provider's checker can see full fibre at my address either, so I've got no realistic way to move or re-contract. Every checker tells me the fibre isn't there.
From what I've read, the fix is an ORDI (Openreach Data Integrity) request, and that has to come from a provider rather than from me directly. As my current supplier, EE is the one whose systems already resolve to the right record — so I'm hoping someone here can help get that raised, or tell me who to ask.
Happy to send the ONT serial number and my account details by private message, and I've got the checker output saved if that's useful.
Any pointers gratefully received — thanks!
[Mod edit: Removed personal information from the community]
