Security

EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Scams: Information about scams currently circulating

There are various different scams that customers may come across by email, phone call, text and more. We want to keep you up to date with some of the ones that are being reported to us on a frequent basis so you know what to look out for. The curre...

Paying Direct Debt

Hi everyone just check your direct debt payments i have had 3 months gone out of my account to EE and EE credited my payments to someones account .. Not bad is it, They called me a complete liar when i said payments had gone. I had to goto bank and g...

How to contact EE fraud department?

I've received a letter from EE saying that a phone contract has been set up in my company name, and that a direct debit has been set up. I am not an ee customer, and have not set up a contract. The bank account details are incorrect so presumably th...

Scams relating to Amazon Prime and coronavirus

We want to share some details of some common scams that are being reported, so that you can protect yourselves from the scammers. Don't forget to have a look at our Spam and Phishing: how to stay safe and report it article Amazon Prime scam We'v...

Nuisance text messages

Hi all how do I block annoying texts that don't have numbers like "blood.co.uk" and "papages" I'm using a Samsung phone. There Does not seem to be a function to stop these messages that don't actually have numbers

No caller id, rings twice then cuts out. Any idea what i can do to stop this

SNorton security. Useless

So its lovely to be offered Norton security but useless for safeguarding children who refuse to download the app. We will be moving from EE to a more secure service provider!

Resolved! Is this Upgrade call a scam?

Hi - can you help? I received a call from 02380002217 just now claiming to be from "EE Upgrades" saying he could save me money on my contract and even get a new phone. I asked him to call back later - so can you confirm if this is a legitimate call p...

Resolved! Remove content lock

Hey I'm looking for help to turn off my content lock I am on PAYG an I just keep getting sent around in circles....can anyone help me please???

My brother has died and a friend has taken his number without family consent

Hello,My brother died suddenly on 15th January.His mobile phone number was a Sim only EE account. About a week after he died, his friend contacted EE and took over his Sim only plan which included his phone number.He did not have the family’s consent...

Resolved! Ex husband harassment

My ex husband knows my mobile number off by heart, and even though I keep blocking him he gets a new PAYG sim and calls me again. I use my mobile for work and have had the same number since I took out this contract with Orange. Its on my business car...