Security

Discussions around online safety including security and scams

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EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Sean_D by Former EE Community Manager
  • 8809 Views
  • 4 replies
  • 2 Helpful

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Sean_D by Former EE Community Manager
  • 5760 Views
  • 0 replies
  • 1 Helpful

The account name has been changed but it wasn't me

Hi,I set up the account on my name a while ago, added two numbers (for me and my spouse) and everything was fine. But recently I found out the name and birthdate has been changed to unknown person. I tried to contact to support, visited stores but no...

asd5 by Investigator
  • 530 Views
  • 4 replies
  • 1 Helpful

EE 45% Discount - Scam?

Just received a call from 07307230916Saying its EE and offering 45% discountAsked for last bill amount , I said surely you have this infoWoman with foreign accent asked for my email address at which point I asked for the main EE customer service numb...

Content lock

Im payg and dont have credit card drivers licence or passport. No photo id. I have debit card. Im 42yrs old. I cant take lock off. This is ridiculous. Please what can i do 2 yrs ive been trying. Also my credit rating isnt good so i cant get a contrac...

Smalls81 by Visitor
  • 265 Views
  • 1 replies
  • 0 Helpful

Resolved! Text

received today saying  'we have updated your settings - restart your phone to activate'  is this legitimate or a scam. Have turned mobile off for now

MB-no6 by Visitor
  • 1697 Views
  • 3 replies
  • 1 Helpful

Resolved! Unrecognised Calls and Messages on Whats App and Messages

I have recently changed my Phone Number due to Personal Reasons. And since EE has changed it over the phone, I have been messages from a Hospital for Appointments to a certain Person on the Text Message.Also I have been having Missed Calls and Messag...

Resolved! phising emails.Hello EE Customer,

Hello EE Customer,We have noticed that you missed a payment for your EE account. Unfortunately, we were unable to process the payment using the card details you have saved in your My EE Account. The payment was due by the specified pay-by date, and t...

Trika69 by Investigator
  • 340 Views
  • 1 replies
  • 2 Helpful

Re: My phone number has been hacked

I keep receiving calls from unknown people say they have missed a call from me. Ihave not called these people. I think someone has hacked my number and calling random people. How do I stop this thanks

I’m really worried re potential scam

Hi everyone I have just received a call from a Birmingham number 01214090961 & s man stated he was from EE & could give me 40% discount on my phone bills.  When he said I just need to confirm it’s you can I have your name I said no because if you are...

Lbaker21 by Visitor
  • 5073 Views
  • 1 replies
  • 0 Helpful