Security

EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

If you want to protects kids online - ee is not the service.

So angry. Moved from BT last year as we got rid of the landline and still no basic parental controls! Was assured when we moved it would be the same service.If you want to protect your kids online don't both with this service. Even the technical team...

Gift from EE - is this real?

Hi, several months ago I received a message from EE saying that I have accumulated a lot of points (? ) and can exchange them for a gift. Was this a real thing or some scam? I have still not received the said gift. Thanks

Resolved! Scam query

I had a call from an unknown number saying from EE and offering 40% discount. I just had to confirm my email. Which I did. And they sent me a code from no-reply@info.ee.co.uk. Looked legit so I gave the code. The lady told me I passed security and mu...

Resolved! scam??

i got a phone call from 02081330730 saying they were ee and wanted to reduce my monthly bill by £30 a month for my loyalty. has anyone else had this call?

Resolved! Sales call from

Hi I got a call from 01438 989237 saying they were with EE is this a legit number? Thanks.

Spoofed Number

My landline number has been spoofed. I recieve several calls a day from people calling me back on a missed call when I haven't called them. Looking at the many posts about spoofed numbers it would appear that EE is not doing anything to prevent this ...

Cyber Security offer won't activate

My cyber security offer won't activate without an EE mobile number - even though I have the full broadband package and a landline! Help! When I try to activate via the EE app on my mobile it says "try again later" every time!

Question about setting up direct debit over the phone

Hi everyone. Today I called to purchase a new SIM card with a data plan and asked them to transfer my phone number over as well. To establish the direct debit payment for the mobile data plan, the staff on the phone told me to key in my debit card de...

Scam call

Phone call from 07307 230916 claiming to be from ee customer services. Female with strong Indian accent. Told them I wasn't with ee and they proceeded to offer me "free everything" contract.

Spam/Fraud

Just received a call (02033377276) from a foreign sounding male claiming to be from EE telling me that as a loyalty bonus I would be getting a 40 percent discount from September. He then started asking me for account information. When I questioned h...