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Discussions around online safety including security and scams

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EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Sean_D by • Former EE Community Manager
  • 10296 Views
  • 4 replies
  • 2 Helpful

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Sean_D by • Former EE Community Manager
  • 6811 Views
  • 0 replies
  • 1 Helpful

Resolved! 2 factor authentication

Can I have more than one telephone contact number for 2 factor authentication?

DSB3 by • Visitor
  • 671 Views
  • 6 replies
  • 1 Helpful

Resolved! Content lock being activated every time I phone EE

Whenever I phone EE from my EE mobile to phone EE to complain about another matter specifically  not being able to contact GUERNSEY mobile numbers successfully which does not work at all, they keep enabling my content lock back on without my consent ...

EE security causing issues on my phone

HiHas anyone else noticed issues with there phone since installing the EE cyber security app? I thought it was my broadband being slow at first, my husband, daughter and I, kept noticing internet Searches were slow, pages taking ages to load, but whe...

Resolved! BT virus protect

Now that i have left BT mobile for EE what virus protection do they offer ? Is BT virus protect still active ?

brianpace by • Investigator
  • 5045 Views
  • 4 replies
  • 4 Helpful

EE contract fraud / identity theft Alert

TLTR:A fraudulent contract for £2,300, including an iPhone 14 Pro Max and Nintendo Switch, was taken out in my friend's name at EE  store (hours away from her place). She only discovered this when her direct debit payments spiked. Despite her never a...

Mil3n3 by • Contributor
  • 3097 Views
  • 27 replies
  • 0 Helpful

Texting from mobile number Pretended from EE .

Beware of texting from this mobile number stated that your account has been suspended. They asked me to log in to their link because they can not process my bill. When I log in to my EE, I have paid my bill. So this is a phising activity. Please tell...

Lee0913 by • Investigator
  • 513 Views
  • 3 replies
  • 3 Helpful

How to sort out this situation

I got scammed into purchasing a direct debit for an iphone 16 pro. Is there any way to stop paying or cancel it.

Blades4 by • Visitor
  • 330 Views
  • 2 replies
  • 1 Helpful
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