Security

Discussions around online safety including security and scams

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EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Sean_D by Former EE Community Manager
  • 10072 Views
  • 4 replies
  • 2 Helpful

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Sean_D by Former EE Community Manager
  • 6651 Views
  • 0 replies
  • 1 Helpful

Resolved! Random Calls from companies I’ve never heard of

Over the past couple of weeks I’ve been getting calls from genuine companies (Cafes,restaurants,garages etc) that I have never been in contact with/been to. They are from all over the UK and they don’t seem to be scam calls. I don’t know how they are...

Nzsheead by Explorer
  • 45330 Views
  • 25 replies
  • 17 Helpful

Resolved! Interesting facts

http://radio-myaccount.ee.co.uk/One of my logins showed this url. Can someone explain what this "radio" link is? The other interesting thing is this: when I logged out of the official site, it asked me this question: do I want to download Front Chann...

Resolved! Scam email

Be aware the scammers are doing the rounds again!   

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Mel154h by Visitor
  • 503 Views
  • 1 replies
  • 1 Helpful

can a scam call affect faceID in iPhone

Hi,just had an odd experience, received a (probably) scam call where I said "no thanks" and hung up. I then went to open my phone. Usually I just hold my phone (iPhone 13)  up and FaceID unlocks it - but this time it said "FaceID needs your pin code ...

philipj451 by Established Contributor
  • 758 Views
  • 2 replies
  • 5 Helpful

Received a call to offer discount

Hi I just got a call from a number claimiing they can half my bill for the rest of my contract. Apparently it's a discount EE is only offering 200 people and I happen to be one of them. She knew I was getting 40% discount already on my contract. Said...

JumBug by Explorer
  • 13195 Views
  • 48 replies
  • 22 Helpful

Resolved! Strange phone call from EE.. anyone's here experienced?

Hello, someone name Charles called me and asking me for some questions. He speak very fast and I can't catch up.. So I asked him to repeat again then he told me , he the signal break down. Later, I receive an texts from him say;Hello,Its Charles from...

Received an email asking me to reset my password

Received an email asking me to reset my password. Not sure why I was asked to do this, because I reset my password a few days before the email arrived. Went straight to the EE website and reset the password. Not sure why this happened. The only thing...

Resolved! Is this a scam call

I received a call from EE using 0161 543 6402, they offered me half price bill.thanks for your advice 

Pippycat by Visitor
  • 765 Views
  • 1 replies
  • 2 Helpful

Resolved! Parental control

Hi,Does anyone know of a way to restrict a child's phone usage through EE? Like after a certain time the phone doesn't work until the morning?Many Thanks in AdvanceKirsty

Resolved! EE phone hacked and they are using my playstore

Hello all, I'm looking for some help, someone has scammed my phone and has managed to access my play store and is running up bills in my name.  How do I stop this. ThanksHarry

Harry206 by Visitor
  • 413 Views
  • 1 replies
  • 1 Helpful