Hi EE, I received a call today from 07908349643 stating its a call from EE, I asked several times to confirm where they are calling from, i was told EE promotions department every time I asked. The lady was offering an upgrade and didn't have access to my account or current tariff, didn't know my monthly charges, and didn't know anything about my existing account with EE or that I also had Broadband too. she asked questions about current handset an current monthly charge.
She offered me a new handset as upgrade and didn't offer trade in of old handset, she was continuously asking if I agreed to the deal which she provide very little information on, I asked for the details in writing, she kept repeating she is unable to do this "as I told you I'm different department". She was repeatedly asking if I could confirm I'm happy to proceed, Upon request for confirmation in email, (I still haven't received anything in email) and she call back at 5pm I asked for a number I could call to confirm its EE she gave me 4420 8157 6314 (google search the number nothing came up) and I called it, to no answer, I then received a call back from this 0208 No., a gentleman , I asked where he was based he couldn't answer immediately, then said EE promotions department, after lack of building address , transferred me to the lady I was speaking to again but I was not convinced to share my details. Could you verify that there is a Sales department in Bracknell in Berkshire that would make calls like this from EE? (It was a good deal). I asked why they were not calling from 150, I asked for a text msg and or email with the deal information this was not provided. seems all phishy to me.
