Hi everyone,
I’m hoping an EE Community Guide or moderator can help advise on a delayed promotional code.
I purchased an eligible gaming item through the EE store (as a non-mobile customer) and submitted the online claim form for the Call of Duty: Modern Warfare 4 in-game bonus bundle over 7 days ago.
The promotion page stated the code would be delivered via SMS to my mobile number within 7 days, but I haven't received the text or any follow-up email confirmation. I’ve checked my spam and junk message filters, and nothing has arrived.
Since I don't have an active EE mobile contract, calling 150/customer service has been tricky to route through the automated system without an EE account number.
Could an EE Guide check on the backlog for the MW4 web claim forms or advise on how to get my order reference verified so the digital fulfillment team can issue my code?
I have my full order number, purchase date, and contact details ready to share via private message if needed.
Thanks!
