Security

Discussions around online safety including security and scams

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EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Sean_D by Former EE Community Manager
  • 12040 Views
  • 4 replies
  • 2 Helpful

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Sean_D by Former EE Community Manager
  • 7797 Views
  • 0 replies
  • 1 Helpful

Resolved! Another scam!

I have received a text from 44 7303054691 pretending to be from EE, EE. Your latest payment could not be recognised. To unlock your account, update your payment method via our secure link: *Link here* Clearly a scam as my number is pay as you go and ...

Can't activate cyber security

When I try to follow the link from the email to activate the cyber security I just get this error (been the same for over a week)Only other link that I've found on the website asks for an EE mobile which I don't have I only have an EE broadband packa...

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keithb4 by Visitor
  • 1068 Views
  • 2 replies
  • 0 Helpful

Scam Guard

Why can't scam Guard just be offered for free to your loyal EE customers. Instead of having to pay an additional cost.  

JakeAcky by Visitor
  • 4288 Views
  • 1 replies
  • 1 Helpful

Resolved! Emails

Has anyone else received emails from someone claiming to be ee customer services, saying there is a renewal issue with the billing details on your account. I have had two, which is weird, as I only have one account, and I would have thought ee would ...

Peggy14 by Investigator
  • 1782 Views
  • 3 replies
  • 5 Helpful

Resolved! Fake call

Just had a call from 0800 048 7022 saying they could reduce my EE Phone Contract by 50%. Pretty sure this is a fake call

Tori94 by Visitor
  • 24396 Views
  • 7 replies
  • 8 Helpful

Resolved! Possible scam

Had a call from 0800 048 7022 and also WhatsApp +44 7449 144940, email from sale@eepromotions.net.The woman was telling me about a 50% discount from my current bill but made me change my password and asked me to provide my residential details.it soun...

Masa0296 by Visitor
  • 1946 Views
  • 4 replies
  • 4 Helpful

Resolved! Scam text?

 can anyone confirm for me if this is a scammer? I’m almost certain it must be but wanted to make sure, thanks.

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LukasDre by Investigator
  • 535 Views
  • 1 replies
  • 3 Helpful

Can I request a phone call I made?

I need a copy of a phone call I made the other day, is it possible to get a copy of the phone call from both sides? So you can hear both of us.

Resolved! Scam

I’m getting 2 or 3 calls a day leaving me what sounds like a Chinese voicemail. How do I block them as always different numbers