Security

EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Scams: Information about scams currently circulating

There are various different scams that customers may come across by email, phone call, text and more. We want to keep you up to date with some of the ones that are being reported to us on a frequent basis so you know what to look out for. The curre...

Phishing email received

I received the following email "There is an issue with the direct debit instructions of your EE account, therefore we are unable to process your next monthly payment automatically until you verify your payment details.Your payment card has expiredThe...

Resolved! how to remove content lock on mobile broadband payg

What this mean how to remove?

Account transfer message

I received a message from Zinc Group quoting an a/c number which is not mine advising EE have transferred my a/c management to them This feels like a scam. Anybody had a similar experience?

My broadband was comprised by an attacker, what should I do?

I connected to my broadband last night and it was flagged as suspicious by Norton. I checked why and it said it was comprised by an attacker. I panicked and looked online as to what to do, I saw that I should change my admin password and the router p...

Need advice with persistent malware/root kit kernel privileges

Hello there, Without going into details, I have one EE pay monthly sim that I use with iPhone 12 Pro, and one iPad pay monthly with EE. The iPad currently have no sim inserted and still bypassed updates and reboot and in an unlocked state. My BT rout...

Fraud

Hi EE,I received fraud phone number last Friday. I only just found out today that they ordered a phone through you with my identity using my bank details. I already talked to my bank about this but they suggested that I contact you and let you know. ...

scam message?

got a text from ee_upgrades saying Upgrade now and get 25% off your monthly plan cost and no early upgrade fee. Just visit http://discover.ee.co.uk/19m5T7u9 to upgrade now. Offer ends 10 July 2020. Terms apply http://discover.ee.co.uk/M6X3U2k8 Text ...

Private Number on unused Sim Card?

I was on my Computer watching YouTube when I noticed my Tablet ringing. Someone was phoning me. Normally I'd assume scam or Telemarketing, but the SIM in my Tablet is the one that I received with my Samsung Galaxy Book from EE, and I had only recentl...

Email from pa.admin@ee.co.uk sent to me in error…

An email from pa.admin@ee.co.uk came to my email address- was meant for ECR offline. It contained details of a clients number, name etc and their complaints. This is very worrying as any clients details could be given out this way in error. Has anyon...

Is this a legit EE call?

I've had a call from 07973100601, then a text which just comes up as EE and they are offering me an upgrade as I am planning on leaving EE. Is this number legit? The email he has provided is xxxx.xxxxxxxxx@ee.co.uk which seems legit - but I'm just wa...