Security

EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Spam/Fraud

Just received a call (02033377276) from a foreign sounding male claiming to be from EE telling me that as a loyalty bonus I would be getting a 40 percent discount from September. He then started asking me for account information. When I questioned h...

BE AWARE - SCAM - Promotion on SIM ONLY pay £5 to reduce monthly SIM cost

Hi Guys,I got a call on Thursday 1st Aug 24 from a woman claiming to be from EE. She said they were contacting all EE customers to offer a new promotion of reducing your SIM Only monthly cost. I don't have SIM Only but my two children on my account ...

Scammers using EE mobile

Hello.Some questionable person using EE mobile with the number +44 7301 745 275. Is apparently using his or her phone to scam people around mainland Europe. What needs to be done to have this person kicked from EE mobile or made publich so someone ca...

Resolved! Suspicious call

I've had a call from a mobile number 07518445790 claiming to be able to reduce my bill by 30 to 40%. Has anyone had this? I was very suspicious, they wanted me to confirm personal details so I hung up.

scam guard link not working

Scam calls

Multiple scam calls received offering discount stating I am due for an upgrade and I can halve the bill I have just signed up to - also whatsapps received with various spelling mistakes pretending to be EE. Numbers 02078666605, 02078666649, 020766373...

There's people impersonating as EE rep and try to take over my account!

I received two calls today from different numbers and wanted to request a 6-digit PIN code, which I gave away on the call. Their spill to get you gave away your account is they will provide some discounts from mobile + broadband. After that, when I r...

FRAUD

I have a simm only account with EEfor 5gB and pay £6.47 a month by direct debit from my bank account.I discovered this morning that on 27 July someone else accessed my EE account, passed security, and ordered a new simm card to be sent to an address ...

Parental Control not working

Parental control is set to 12+ but adult sites can still be accessed. Why is that? Happening on both iOS and Samsung phone. Please help!

Resolved! Scam

Hey all.Just sending out awareness I received phonecall from 0845 134 6738 when I answered (thinking it was a call I was waiting on) a robotic voice answered and said “thank you,you are now registered” I haven’t a clue what that means as I haven’t si...