Security

Discussions around online safety including security and scams

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EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Sean_D by Former EE Community Manager
  • 9022 Views
  • 4 replies
  • 2 Helpful

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Sean_D by Former EE Community Manager
  • 5915 Views
  • 0 replies
  • 1 Helpful

EE 45% Discount - Scam?

Just received a call from 07307230916Saying its EE and offering 45% discountAsked for last bill amount , I said surely you have this infoWoman with foreign accent asked for my email address at which point I asked for the main EE customer service numb...

Content lock

Im payg and dont have credit card drivers licence or passport. No photo id. I have debit card. Im 42yrs old. I cant take lock off. This is ridiculous. Please what can i do 2 yrs ive been trying. Also my credit rating isnt good so i cant get a contrac...

Smalls81 by Visitor
  • 270 Views
  • 1 replies
  • 0 Helpful

Resolved! Text

received today saying  'we have updated your settings - restart your phone to activate'  is this legitimate or a scam. Have turned mobile off for now

MB-no6 by Visitor
  • 1806 Views
  • 3 replies
  • 1 Helpful

Resolved! Unrecognised Calls and Messages on Whats App and Messages

I have recently changed my Phone Number due to Personal Reasons. And since EE has changed it over the phone, I have been messages from a Hospital for Appointments to a certain Person on the Text Message.Also I have been having Missed Calls and Messag...

Resolved! phising emails.Hello EE Customer,

Hello EE Customer,We have noticed that you missed a payment for your EE account. Unfortunately, we were unable to process the payment using the card details you have saved in your My EE Account. The payment was due by the specified pay-by date, and t...

Trika69 by Investigator
  • 345 Views
  • 1 replies
  • 2 Helpful

Re: My phone number has been hacked

I keep receiving calls from unknown people say they have missed a call from me. Ihave not called these people. I think someone has hacked my number and calling random people. How do I stop this thanks

I’m really worried re potential scam

Hi everyone I have just received a call from a Birmingham number 01214090961 & s man stated he was from EE & could give me 40% discount on my phone bills.  When he said I just need to confirm it’s you can I have your name I said no because if you are...

Lbaker21 by Visitor
  • 5259 Views
  • 1 replies
  • 0 Helpful

Fraud ee notification

I have EE voicemail notification but l can't clear it.When l unfortunately activate this notification its show something "ANS number" but l dont have clue what is this, but l really scared may a phishing software. First time l called  the Voicemail s...

Mogulov by Visitor
  • 254 Views
  • 1 replies
  • 1 Helpful