Security

EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Scams: Information about scams currently circulating

There are various different scams that customers may come across by email, phone call, text and more. We want to keep you up to date with some of the ones that are being reported to us on a frequent basis so you know what to look out for. The curre...

Unblock third party

Can anyone help. I am trying to do a donation to children in need to no avail. The txt has come back saying the third party is bar, tried to unbar to no avail. Can anyone help as have to do this before midnight. Thank you in advance whoever may be ab...

Reward mobile email

Hi, I've had an email from Reward mobile saying: "Thanks for using our upgrade checker, unfortunately you aren’t eligible just yet. But we can let you know you’ll be eligible on 11/12/2021. Thanks, The Reward Mobile Team" However, this was for the s...

Re: Content Lock misclassification. Cannot get hold of EE!

I want content lock removed

Someone is SIM swap attacking me and EE are closed bleep

It seems like EE have messed up again and allowed someone to compromise my account and do a SIM swap attack. I have tried calling them but they are closed until the morning. I cannot believe this useless telecommunications company firstly allowed my ...

Resolved! Text scam?

Hello all, i’m new here, and I thought I’d ask a question instead of calling 150 to see if anyone could help me. I have received this text from 150: “Hi from EE. Your Beats Flex WirelessEarphones Black is now being processed and will be delivered to ...

SCAM???

I am receiving messages from ‘EE’ as opposed to -EE- starts ‘my place’ is this a scam on EE as a company or is it EE? Very confusing.

Fake Accounts made to address; Criminal Activity?

Hi, I've lived in a shared accommodation for 10 months and been the sole tenant for most of that time. Of the 4 rooms, 2 are vacant always. There has been an influx of post coming for specific people from banks, council, credit companies and phone co...

Resolved! Scam text

Hi I got a text message with this phone number. **removed** Saying EE: We have not been able to take payment, your account will be suspended, If you fail to update your billing information at: https://ee.securbilling.help/ Is this a scam as pa...

“EE Alert: We've an issue on your latest bill’s…”

Good morning, Yesterday evening I received an email with the following content: “The payment for your latest bill has failed. This can have several reasons. By our Next attempt on Fri 15 Oct 2021, please make sure :your card has enough available fund...

Possible scam?

I received this text message today and it seemed legit cause it took me to the official EE website but then asked for all my details? Is this real or a scam? This was the text I received: “Hi from EE, We have noticed unusual online login attemp...