Security

Discussions around online safety including security and scams

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EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Sean_D by Former EE Community Manager
  • 10736 Views
  • 4 replies
  • 2 Helpful

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Sean_D by Former EE Community Manager
  • 7079 Views
  • 0 replies
  • 1 Helpful

EE Auto Wi-Fi - what you really ought to know

Has anyone given any thought to the "auto" bit in the name? Anyone thinks it's to do with Google's Android Auto (functionality and) app, or is it just a coincidence? O2, for example, call theirs "Extra"... but that could be its parent company (and on...

Scam call

I’ve just had a call from 020 7941 8305 telling me they can upgrade me for not additional charges even though I’m only half way through my contract. When he said it was only £35 a month (I pay a lot more currently) I said it sounded too good to be tr...

Resolved! content Lock

I'm trying to unlock content lock. I need help. 

Marlan by Visitor
  • 14089 Views
  • 26 replies
  • 18 Helpful

Resolved! Received A EEMMS message. Wonder if it's legit.

Hi all, I received a message from https://get.mms.ee.co.uk/ee/ overnight asking for my mobile number and the included password saying I had a message from them for a MMS. The sender is a contact of mine but when I try to pick up the message, the mess...

dfod by Investigator
  • 23628 Views
  • 7 replies
  • 5 Helpful

Scam text from NEXT?

I have suddenly started receiving texts apparently from NEXT regarding NEXT sales events. I am suspicious as I do not have NEXT in my contacts so I'm not sure how these texts show up as coming from NEXT. There are links in the texts which I have not ...

Fraud billing

Does anyone know what I can do to stop a contract upgrade that I did not authorise. It was brought to my attention that someone has ordered an upgrade for a new phone costing £100 a month. Apparently the person who I don’t know and live mile and mile...

Tia40 by Explorer
  • 528 Views
  • 3 replies
  • 0 Helpful

Resolved! Hide SSID

Just received the Smart Hub Plus (SH31B) and having looked around the router config stuff I can't find anywhere to hide my SSID?  Does anyone know where, if at all, this option is? 

Resolved! Text from EE with security code

HelloMy dad received a text, supposedly from EE, with a passcode.  He's NOT on EE. It gives a telephone number to ring, which seems to be the correct EE number, but since it's not giving other link in the ol' scammer way, it's curious. Currently igno...

BeepBeep1 by Investigator
  • 3116 Views
  • 13 replies
  • 3 Helpful