I'm sure this isn't a new topic, but I'm keen to understand why EE does not enforce (or at least allow) users to set up and use multi-factor authentication on their accounts to help protect themselves against scammers and bad actors. SIM swapping scams are real, and phishing is always a threat so it seems completely baffling that in 2023 EE does not have MFA options available to it's customers to setup.
So much of our daily lives are linked to our mobile phones. The About Us page on the EE website states that the company vision is to "provide the best network and best service so our customers trust us with their digital lives", but how can we trust you with our digital lives and take this seriously when you're not implementing industry standard security measures that would help keep us and our accounts safe?
Are you able to explain the reasoning behind this decision, please? How many other EE uers would like to see MFA available on their account?
