I am unable to watch NOW TV on any mechanism other than the EETV Box. Note, the EETV box appears to function correctly. I have tried the following options:
On Android 16, when logging in I receive the message “Please try again or check internet connection”. I have tried this on multiple different WIFI networks and through Vodafone 5G. EE checked my home network and found no issues and I have tried using my office network as well.
On Android 16 browser. When logging in using the browser I receive the message “We didn't recognise that NOW account or password. You can always Reset Your Password and try again.”
On Macbook Pro M4, OS 15.5, I receive the message “We didn't recognise that NOW account or password. You can always Reset Your Password and try again.” when attempting to log in using Chrome and Safari.
My suspicion is this is a provisioning issue through EE or an account authentication issue.
I am able to access the skysports channels on my EE box and access the NOW TV app on my EE box. EE support have investigated and informed me they believe the issue is on the NOW TV side and I should contact NOW because they have investigated the network and investigated the TV box and found no connection issues. EE support originally thought there was a provisioning issue but have now told me they believe the account is set up after they re-installed the sports package.
I contacted the NOW TV Chat support and followed all the suggested troubleshooting steps twice. These included:
I have tried a private browsing window to ensure there are no setting conflicting.
EE support referred me to Now but Now support have not been able to solve the issue.
This seems similar to other user's issues on this forum that I found. Is that correct?
