Removing age restrictions

[SimonBotley]

Can I talk to you please 

[SimonBotley]

I'm trying to remove age and content block 

[Dankee89]

I just wanna remove content kick mate nothing more but apparently I need to
go to store a bank card driving licence passport isn’t good enough

[SimonBotley]

Hello do you work for EE ?

[Chris_B]

@SimonBotley  you need to call customer support on 150 and request content lock be removed and with a credit card pay a refundable token to have content not removed or you can go to an EE store with in date  photo ID to make this request there. 

[XRaySpeX · Accepted solution]

@SimonBotley , @Dankee89 : Are you on a mobile contract or PAYG?

• On Contract: Follow Switching Content Lock OFF or ON .
• On PAYG: You can't control Content Lock from your MyEE. Instead you need to call EE with a credit card handy & pay a refundable token amount to prove you are over 18. Alternatively you can visit an EE store with some photo ID.

[Abby311]

How do I turn off my agh restrictions

[Rach_H]

Hi @Abby311,

Welcome to the Community!

You can adjust your Content Lock settings to suit your needs.

Rach

[XRaySpeX]

@Abby311 : Read the Solution of this thread you've latched onto.