Security

EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Resolved! Scam phone calls

I have had a caller purporting to be from EE offering reduction in my payments, seemed a bit strange when she asked how much my current plan is, if from EE she should have known that. Anyway I listened to the end, was told someone would call me late...

Resolved! EE Duo Plan

Can any offer any support as to why i cannot add the DUO cyber security to my broadband account.When i select the DUO plan for 2 devices it then takes me to another screen and states that this plan isn`t available at the moment and only offer me the ...

EE Suspicious calls

On Tuesday this week I got a call from (Supposedeley) EE telling me I was due 6 months half price on my 4 EE phone tariff's I have with them. New 5G sim cards were being sent out to me next day delivery via DPD needing a signature on arrival. I waite...

Resolved! Settings

Where are parental control on my ee app can anyone help me??

Resolved! Parental controls

I want to turn off parental protection

Resolved! Re: Turn of parent control's and unlock safesearch

How do I turn off parent Control on my phone

How do I watch porn and unlock content lock

The following question comes up regularly here in the EE community. I've been answering a lot of questions around EE content lock. This is a guide for users who want to watch porn and remove content lock. This is the question I always get: "Why can't...

Resolved! I recieved a message saying my phone had been hacked so i done a scan 5 things s

Resolved! Unsolicited calls from 020 3540 3038

Hi I keep getting calls from 020 3540 3038 saying it's EE calling about grades and discounts. Not convinced it is EE. Can someone confirm or deny it is EE. If it isn''t I will block. Thanks. Alan

Resolved! New scam alert: eenetwork@eesalesdepartment.co.uk

Hi Everyone, I have been called by an unknown number that claims I am eligible for a 40% discount on either an upgrade or my current bill. I have not received any messages via the app or on my account that suggest this is the case. They also wanted a...