Security

Discussions around online safety including security and scams

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EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Sean_D by Former EE Community Manager
  • 11545 Views
  • 4 replies
  • 2 Helpful

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Sean_D by Former EE Community Manager
  • 7510 Views
  • 0 replies
  • 1 Helpful

Resolved! New SIM card scam.

I received a call today from 07478138267 saying I would be getting a new SIM card and requesting my e-mail address to confirm. They then requested I give them a one time activation code which they emailed me. I lost contact and they rang back on 0741...

M1keEe69 by Visitor
  • 1056 Views
  • 3 replies
  • 3 Helpful

Resolved! Setting Up a Passkey on SIM Only

I have recently started a SIMO contract with a phsyical SIM Card , and want to get 2FA set up using a passkey. Tried to sort this through my desktop but I get a message as below:I have also tried through the EE app on the phone I am using the SIM car...

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Resolved! Spam email no-reply@info.ee.co.uk

Is this legitimate please?? Your DIRECT DEBIT with us is no longer active, 6/8/2025 8:21:11 a.m.     YOUR DIRECT DEBIT WITH US IS NO LONGER ACTIVE   Hi [email address],We wanted to let you know that your Direct Debit with us is no longer active. T...

Gilly63 by Visitor
  • 1526 Views
  • 5 replies
  • 6 Helpful

Resolved! EE sending me a new SIM? Scam?

Just had a call claiming to be from EE. Said due to “recent merger” I would receive new SIM in next few days but would retain existing number and nothing else would change. Then started asking for ID confirmation.Didn’t feel right so ended the call. ...

Donhay by Visitor
  • 10175 Views
  • 13 replies
  • 6 Helpful

Scam?

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Klo21 by Visitor
  • 820 Views
  • 5 replies
  • 3 Helpful

Resolved! Cloned phone?

Someone has just called my number and said they’ve had a missed call from me. But I haven’t phoned anyone. Should I be worried?

Resolved! Daily spam calls purporting to be from GP Surgery

I seem to be lucky enough (not) to be getting daily calls from mobile numbers saying I need to update my GP details. Press 1 for english and 2 for chinese is not at all convincing. Any idea on if EE can stop these calls. Now using the new IOS which s...

Calls from similar number

Hi.. today I received a call from a very similar number to mine just a couple end digits off.. the guy said he was returning a call I just made to him (which I hadn't) and then I told him I had not called him and he said OK no worries bye. Thinking t...