Security

Discussions around online safety including security and scams

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EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Sean_D by Former EE Community Manager
  • 10568 Views
  • 4 replies
  • 2 Helpful

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Sean_D by Former EE Community Manager
  • 6990 Views
  • 0 replies
  • 1 Helpful

Resolved! Somebody may be using my number

I’ve had a few people phone me because they say I called them first which I haven’t, they seem genuine and are replying to my missed call ( which I didn’t do) i am a bit worried that someone has cloned my number, any ideas on what I should do, thanks...

Jonah88 by Visitor
  • 257 Views
  • 1 replies
  • 3 Helpful

Resolved! Scam re EE/BT merger

I just received a call from a Southampton number (023 8244 2991) claiming I would be receiving a new SIM card tomorrow due to the EE/BT merger. They said they would transfer me to another department, but I hung up, assuming it was a scam. Can you con...

Resolved! Possible Scam

I received a call from 07402 795453 and a man was telling me about EE deactiviating sim cards due to user complaints and he was gonna be sending me a new one. I was talking to him for a while and I was uncertain if it was a real ee employee. He sent ...

Ferg8 by Visitor
  • 992 Views
  • 3 replies
  • 3 Helpful

Scam?

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Klo21 by Visitor
  • 270 Views
  • 1 replies
  • 2 Helpful

Resolved! Fake EE call

Is this an EE   offical number: 0844 358 5710I was called and asked to verify so information which seemed quite odd. They were telling me my contract was to be reduced but then asked me odd security questions so i hung up.

Jimfree by Visitor
  • 562 Views
  • 1 replies
  • 1 Helpful

Resolved! Scam calls

Hi from EE. Be alert to fraud - if you didn't ask for this, don't share it, please call us on 0330 123 1105. Your PIN for resetting your EE ID security answer is 8258. Thanks. Received convincing call from EE on 02080808822 stating that they wanted t...

San212 by Visitor
  • 1106 Views
  • 5 replies
  • 0 Helpful

Resolved! Questionable scam email

I’ve had an email from Ee (from no-reply@info.ee.co.uk) which all appears to be legitimate.   The email states that my direct debit is no longer active.    I’ve logged onto the app and my account details are correct.   I haven’t clicked on he link in...

Westde5 by Explorer
  • 419 Views
  • 3 replies
  • 1 Helpful

Resolved! Suspicious text

Received this morning From 07486 015377EE: We faiIed to take payment for your latest direct debit. Your services wiII be put on hoId unIess you visit: *************now.Not used link, checked via app but account shows I'm paid up. Link disabled  [mod ...