Security

Discussions around online safety including security and scams

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EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Sean_D by Former EE Community Manager
  • 10855 Views
  • 4 replies
  • 2 Helpful

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Sean_D by Former EE Community Manager
  • 7149 Views
  • 0 replies
  • 1 Helpful

Resolved! Possible scam call asking for a pin

Just had a call from a nice Geordie man from an 0191 number saying he was from EE. He knew my first name, so  foolishly when he asked me to confirm my full name, I did so.He said he would text a PIN to me and wanted me to tell him the number, but I h...

Resolved! STRANGE MESSAGE RECEIVED FROM EE

I received a strange message from EE that they had not been able to process my bill.  I was told to update at https://ee-service-menu.web.app from a mobile message ( mobile no: 07396801537.  I have already paid my bill on 1st September, and acknowled...

Resolved! Scam to all numbers from 150

I got this text today - from 150. All the numbers on my account t got it at exactly the same time - reported to EE but not able to report that it was to all the numbers. We have unlimited calls and data so guess it’s a scam. “Hi from EE. Heads up - w...

Mupiro by Visitor
  • 2226 Views
  • 11 replies
  • 5 Helpful

Resolved! Changing BB pasword (not wifi one)

Hi Everyone, I wish to change the actual broadband password,the bthomehub@btbroadband.com one not the WiFi one. The reason for this is i co-own a house and things have turned into a dispute and pettiness, now obviously I can change router settings et...

Resolved! EE Fraud / Sony PlayStation Unauthorised payment

HiPlease can you help me. My daughter is an EE customer and on the 17th October when she was in bed and her phone was in another room, Sony charged to her phone 6 x charges, see below totalling £223.94. This a noticed when my recent bill was paid.We ...

RMG_7 by Explorer
  • 6518 Views
  • 41 replies
  • 34 Helpful

Resolved! Possible scam call

I’ve had a call 4 times today from an 0191 number and it comes up as EE on the caller ID. I answered it the 4th time and the guy said he was from EE in Newcastle and wanted to speak to me about some deals on my account. He called me by my first name ...

Nikkib by Investigator
  • 597 Views
  • 3 replies
  • 3 Helpful

Resolved! Email from ba.trials.team@trials.bt.com, scam?

 Just had the below email, all logo'd up with EE and BT logos but presume this is a scam?  If I press reply it goes to broadband.trials@bt.com Hey there!We're the consumer trial team for EE, BT and PlusNet, we run trials with real customers just like...

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Torkijo by Investigator
  • 1675 Views
  • 8 replies
  • 7 Helpful

Resolved! Scam call offering 50% discount

Just received a “landline call” from 020 8129 4570.Indian sounding lady in a call centre offering 50% off my EE bill.. I said EE don’t call to offer such discounts but she was adamant it was genuine.. then went on to ask for my email address to verif...

Sarah197 by Investigator
  • 1202 Views
  • 5 replies
  • 2 Helpful

Resolved! 5G - is this a scam?

I received a very convincing phone call yesterday claiming to be EE and offering me a free upgrade to 5G. A PIN number was sent to my email, followed by a confirmation email once I provided the PIN. I held off on taking any further action until I cou...

Resolved! Text Message from EE

I received this text message, I am just wondering if this is genuine or a scam? thanks 

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