Security

Discussions around online safety including security and scams

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EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Sean_D by Former EE Community Manager
  • 10075 Views
  • 4 replies
  • 2 Helpful

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Sean_D by Former EE Community Manager
  • 6652 Views
  • 0 replies
  • 1 Helpful

Resolved! Scam

 received this today, take it it’s not EE 

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Moo666 by Explorer
  • 453 Views
  • 2 replies
  • 5 Helpful

Resolved! Spam email no-reply@info.ee.co.uk

Is this legitimate please?? Your DIRECT DEBIT with us is no longer active, 6/8/2025 8:21:11 a.m.     YOUR DIRECT DEBIT WITH US IS NO LONGER ACTIVE   Hi [email address],We wanted to let you know that your Direct Debit with us is no longer active. T...

Gilly63 by Visitor
  • 615 Views
  • 3 replies
  • 6 Helpful

Resolved! Potential Scam Call 0191 429 7590

I have recently been receiving calls from 0191 429 7590 registering as EE on my call id. Today I answered the call and confirmed my identity with a Pin request, didn't give any other information. The operator was called Jasimine and shared links with...

Resolved! Dark Web monitoring

Can't activate Dark Web Monitoring. Followed instructions via text from EE. Doesn't work. Try later.

Tommo1409 by Investigator
  • 258 Views
  • 2 replies
  • 2 Helpful

Resolved! Suspicious Text

I received a text message apparently from EE saying:EE: We were NOT abIe to take payment for your biII. In order to avoid service cancellations, pIease visit: (REMOVED LINK FOR OTHERS SAFETY) now.I presume this isn’t EE?

Tash01 by Visitor
  • 260 Views
  • 2 replies
  • 1 Helpful

Resolved! Login

I have forgot my password to log in on phone what can I do ,locked out for 5 hours now HELP

Scam letter from Moorcroft

Dear team/ all,I received a (very convincing btw) letter from Moorfcroft Debt Recovery siting I owe money. After digging into (chatting and calling them)  they say its from EE. I fear  (and assume now) its a pure scam as they were very wage why, how,...

Rinku1 by Visitor
  • 3770 Views
  • 6 replies
  • 2 Helpful