Security

EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Arlo Secure Subscription Code

I have just purchased the Arlo Doorbell HD and 2 Arlo outdoor 2K security cameras with 24 month Arlo Secure subscription and I am yet to receive the code to enable this. After reading other threads regarding this other people too are finding it diffi...

Resolved! Removing age restrictions

Resolved! NEW SIM CARD / AIRPODS … HAVE I BEEN SCAMMED? WHAT DO I DO?

Hi. So. I always think myself savvy but I think I’ve been scammed.No bank details were exchanged; just my address & the date of birth on the account — They knew my name already. They also had my previous addresses. They said I had a sim card upgrade ...

Resolved! SCAM

SCAM call from the following number:0333 050 8245Offering 50% discount on a new contract and phone. If you get calls like this please hang up or tell them you will speak to EE yourself directly via online or in store. DO NOT give them your email addr...

Resolved! Unlock 18+ content

How I can unlock 18+ content

Suspected Spoof call, 11:59 on 28/07/25

As per title received a voice call from EE!!!!! Stating due to complaints and issues in the area my number was going to to be blocked, I hung up as I didn’t believe him from 0191 535 4096 yet to to be checked

Resolved! Call history

Hi there Does anyone know for how long EE keeps the calls record if needed for forensic reasons? Thank youEE customer

Shop Assistant Went In the Back Of the Shop With My Phone Unlocked

Hello,I am just checking that I was scammed or anything by a shop assistant. I attended a shop today to have battery repaired and at the start of the consultation a member of the team asked me to unlock the phone and walked away in the back of the sh...

Tap2bill

Good afternoon all, I thought I might just add to previous topic on the above company making charges to your accounts without you knowing. I had a 56p charge on my account from text number 0149 4750 678 with reference number 60599. The reference refe...

Resolved! Not sure if a scam call

I just received a call from a mobile number 07403 614847 claiming to be from EE. Saying I needed a replacement sim as mine was an old style one and would stop working soon. Then asked me if had any network issues and said would be giving me 40% disco...