Security

Discussions around online safety including security and scams

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EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Sean_D by Former EE Community Manager
  • 12750 Views
  • 4 replies
  • 2 Helpful

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Sean_D by Former EE Community Manager
  • 8239 Views
  • 0 replies
  • 1 Helpful

Resolved! Age restricted gambling sites

Can you please advise if I've had an age restriction placed on my phone. I'm unable to access gambling sites whilst I'm on a 4G network but can still access non-gambling sites

ash4932 by Visitor
  • 2313 Views
  • 3 replies
  • 0 Helpful

Fraud call ?

Hiya I had a phone call yesterday saying because I was a loyal customer. They were offering me 40% off my bill as well as a free gift hamper that was a Apple Watch 8 they give me a call back to say the watch will arrive today. I really thought it was...

Stumz33_ by Visitor
  • 2375 Views
  • 7 replies
  • 2 Helpful

Resolved! strange phone call from EE

Hi, I had a phone call from EE yesterday - number 020 8153 3812.  Said my sim card would be blocked in 3 days time and that I needed a new sim.  Asked for my email address which I gave and then received a 6 digit code.  I then had to tell the woman o...

Resolved! Uninstall cybersecurity on myipd

How do I uninstall and reinstall cybersecurity from my iPad? I’m not sure I installed it correctly in the first place. 

GGW1 by Investigator
  • 318 Views
  • 1 replies
  • 2 Helpful

Resolved! Re: EE Cyber security

 Evening hero's I signed up for EE Cyber Security.All was working fine, then today it wasn't!Basically on android phone i have the EECS app, where from top to bottom I have the scan option, dark web option and then then the WIFI security showing my n...

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Phil_8049 by Established Contributor
  • 566 Views
  • 3 replies
  • 2 Helpful

Resolved! Strange Callers insisting Ive called them!?

Over the past few days ive had around a dozen calls from various numbers inside and outwith the UK. They have all said some variation of "Im returning your missed call" or "Hi i got a missed call from you".  Its difficult to say "sory but i never cal...

Resolved! reward points

EE Important note about your reward points Your account has 12,739 reward points available.If no action is taken, these points will expire in 3 days under the 2026 Reward Points Campaign Terms. Details are available below.    [mod edit: link to fra...

Resolved! sales call

Hii had a call from a sales team member and was discussing a device add on offer due to my long standing account, unfortunately i had to end the call due to an emergency, afterwards i received  document sharing link with the device info and he passed...

Rigby23 by Explorer
  • 479 Views
  • 3 replies
  • 2 Helpful

Resolved! Everyone watch out for this numbern

 Everyone watch out! You’ll click on the link and it’ll say you have X amount of points then you can pick a massage chair, cigars, coffee machine or various other things….the cigars alone made me question this So yeah if you click on it for the love ...

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Resolved! Message scam about rewards points from EE

Hi is anyone else getting messages supposed to be from EE  saying they've got thousands of rewards points that's going to be  lost in 2 days if they dont  click on the link to spend them?

Margih62 by Investigator
  • 281933 Views
  • 856 replies
  • 486 Helpful