Scam call offering me a 30 percent discount

[ANPARKER]

Today I received a call on purportedly 020 4538 9426 from purportedly John purportedly from EE. He asked how I was today and if I wanted a 30 percent discount. The man was speaking with a South Asian accent in what sounded like a call centre.

He asked me to tell him how much I was paying each month so that I could identify myself. I declined and as he was working for EE asked him to tell me how much I was paying. He said that he needed to know to take me through security.

I declined again and he rang off.

I subsequently called 150 and reported this incident to EE. The guy I spoke to confirmed that EE had not contacted me today and that the call was a scam.

I am publishing this to the community so that other are aware of this scam.

[Katie_B]

Good morning @ANPARKER. 

Welcome to the EE Community. 

Thank you for letting us know. 

It sounds like you done the right thing by giving us a call to confirm if this was an EE caller. 

Katie 🙂

[daniellog_]

Got the same call, and it was really weird.

Luckily I typed this number on Google and got into this post.

[adityadubey]

Got the same scam call today and instantly disconnected. Number was 020 3404 2320. Has there been a data breach at EE for customer numbers or something?

[Katie_B]

Hi @adityadubey. 

There has been no data breach. 

If you come across something like this you can report it to the relevant team who can investigate this further. 

Please visit our Spam/Phishing help page for more details. 

Katie

[mcgroarty72]

020 4599 6817

Mathis number called me offering me 50% off my monthly bill blocked and reported number 

[James_B]

Thanks for reporting it @mcgroarty72 🙂

James

[FLewin]

It seems they are still going,  as I received the same call today.  Very persistent. 

[Leanne_T]

Morning @FLewin 

Thanks for coming here 🙂

You can report this call to EE if you text 'CALL' to 7726 followed by a space, then the number that called you, we use the data collected to help protect all of our customers.

Please see our Prevent spam | Online Security Help, Help page for advice on scam calls.

Thanks. 

Leanne.

[Shane2635]

Hi All 

I also recieved the same calls and then a follow up from the processing team. They couldn't even get my name correct. They also sent ths email 

From: EE Mobile Store <promotions@ee-limited.co.uk >
Date: 24 June 2023 at 11:31:02 BST
To: 
Subject: Billing Update - EE

Discount Update

Hello,  We hope this email finds you well. We are writing this to inform you about our recent discounted offer which you are entitled to get. We are now able to offer you a 30% Discount which is essentially available for a few existing customers for the next 24 Months. To further apply this discount, one of our associates from the retention team should get in touch with you in the next 24 Hours. Please do expect a follow-up call from them. In addition to that as you have always been on time with your payments, due to which you have maintained an excellent credit score with us. We would like to present you with a gift for being an outstanding customer of EE.  As you requested Apple AirPods Pro (2nd Generation) as your gift, we shall process your delivery within the next 24 hours once the discount is successfully added to your account. Apple AirPods Pro (2nd Generation) Controls Press once to play, pause, or answer a phone call Press twice to skip forward Press three times to skip back Press and hold to switch between Active Noise Cancellation and Adaptive Transparency Swipe up or down to adjust the volume Discount:        30%      Gift:                Airpods Pro (Free) Duration:        24 Months  We are constantly striving to improve our services!! Thanks & Regards The EE Team 207 193 3082

Please note we are having a very high volume of calls to avoid being in queue please write to us if you come across any questions.

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