27-12-2022 03:59 PM
Today I received a call on purportedly 020 4538 9426 from purportedly John purportedly from EE. He asked how I was today and if I wanted a 30 percent discount. The man was speaking with a South Asian accent in what sounded like a call centre.
He asked me to tell him how much I was paying each month so that I could identify myself. I declined and as he was working for EE asked him to tell me how much I was paying. He said that he needed to know to take me through security.
I declined again and he rang off.
I subsequently called 150 and reported this incident to EE. The guy I spoke to confirmed that EE had not contacted me today and that the call was a scam.
I am publishing this to the community so that other are aware of this scam.
Solved! See the answer below or view the solution in context.
26-06-2023 02:09 PM - edited 26-06-2023 02:11 PM
Hi @Shane2635
Could you forward the email to phishing@ee.co.uk please? That way our security team will investigate this.
Thank you
Chris
11-07-2023 12:08 PM - edited 11-07-2023 12:10 PM
I’ve had this call from two different numbers over the last week - no name given but sounded like the same person both times
numbers are 020 4599 6880 and 020 4599 6877
I’m in the process of transferring back to EE so can’t report on 150 but my number was with EE before 2020.
The first time I said I was with Virgin and he said that was no problem, he could still help as EE and Virgin are business partners - given the reason I am returning is the O2 network I ended the call. Second time I ended the call quicker and reported both to 7726 straight after each call.
Either the list of numbers they are (or he is) using are from old data or they are unrelated to whether you have EE.
Nina
11-07-2023 12:49 PM
Thanks for reporting this to 7726 @Ninad951
Leanne 🙂
04-08-2023 05:40 PM
I got a call too just now as mentioned by ANPARKER. I sensed it was a scam and thought I'd hang up and google the company name, it brought me to this page so I know for sure it is a scam. Thank you
05-08-2023 08:14 AM
Thanks for letting us know, @vegan_ista
Did you send a message with the number to 7726?
Chris
07-08-2023 10:32 AM
I had the same kind of call from number 01135346137. I just told not to call me again.
07-08-2023 02:09 PM
Hi @Hidd
This number is not listed on our 'What numbers will EE partners call from?' help page.
Please report the call by texting CALL followed by the number to 7726.
If you are ever unsure of a call please call 150 and our customer care team will be able to confirm if this was a genuine EE call.
Thanks.
Leanne.
16-08-2023 11:43 AM
I had this call today- 16th august 2023, it was from a Liverpool number- same scam exactly
16-08-2023 12:09 PM
Hi @wendyjane1
Thanks for letting us know about the call you have received.
Please report the call by texting CALL followed by the number to 7726.
For more details on scam calls and staying safe, please see our Online Security: Avoid and Prevent Scams, Help page 🙂
Leanne.
21-09-2023 12:19 PM
I just received the same call from 0161 524 8492. He was very insistent that it was official and I would be receiving an email, didn’t have any of my details and then asked for my sort code and account number to cancel the direct debit..