Security

Discussions around online safety including security and scams

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EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Sean_D by Former EE Community Manager
  • 9169 Views
  • 4 replies
  • 2 Helpful

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Sean_D by Former EE Community Manager
  • 6027 Views
  • 0 replies
  • 1 Helpful

GDPR Breach

EE is showing another customer's full details, bills and private information including full address on my account. Is there an easy way to raise this with them as a complaint and huge security flaw?

Resolved! BEWARE: Scam Text Regarding EU Roaming Offer

Hi everyone.Please be aware I just received a scam text from a random number (1111) regarding free EU roaming for being a loyal customer. I already have this and haven’t clicked.Strongly suggest you don’t click the link if you receive!! 

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Text scam

Received a text from 07396 733461 saying my payment had not gone thro and to update my information at ee-services-uk.web.app believe this to be a scam and reported it.

My Number is being Spoofed

I think someone is using my number as a spoof to contact people, is there anything I can do to stop this ? I have had 2 random people today call me saying they have missed a call from me (I havent made any calls yet today)And I had a couple a few wee...

BisquTz by Visitor
  • 11118 Views
  • 33 replies
  • 20 Helpful

Resolved! Another EE account has used my mobile number

A (new?) EE broadband customer has mistakenly put my mobile number in as their own. As such I've been getting non stop texts from EE and openreach about "my" order, engineers coming to fit the smart hub, how the service is ready, and the latest, that...

Resolved! Bombarded with calls

I'm getting an absolute multitude of scam calls all of a sudden on my mobile yesterday and today from mobile numbers with people claiming to be General Medical Council, BMA & Credit Investigation Bureau - all laughably fake , one of the numbers howev...

luciah by Visitor
  • 484 Views
  • 2 replies
  • 6 Helpful

Resolved! Is this a legitimate text from EE?

To say thanks for being a loyal EE customer, and to make sure you're getting the value you deserve, we’ll add EU roaming to your account – for free. So, you can travel Europe without worrying about your data. Reply YES to claim your free EU roaming a...

MykH by Visitor
  • 524 Views
  • 4 replies
  • 9 Helpful

Resolved! Billing scam text

Hi, I'm reporting a scam text I had from +447303110953 on Sun 16/3/25 saying "EE. There has been an issue processing a direct debit on your account.  To avoid service termination, please visit: https://ee-redirect.web.app".I've not clicked on the lin...

HH23A by Explorer
  • 239 Views
  • 3 replies
  • 1 Helpful

Scam letter from Moorcroft

Dear team/ all,I received a (very convincing btw) letter from Moorfcroft Debt Recovery siting I owe money. After digging into (chatting and calling them)  they say its from EE. I fear  (and assume now) its a pure scam as they were very wage why, how,...

Rinku1 by Visitor
  • 1935 Views
  • 5 replies
  • 2 Helpful