Security

Discussions around online safety including security and scams

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EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Sean_D by Former EE Community Manager
  • 10225 Views
  • 4 replies
  • 2 Helpful

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Sean_D by Former EE Community Manager
  • 6762 Views
  • 0 replies
  • 1 Helpful

Resolved! Wrong notes

Has anyone else found that after a telephone call to EE the notes in your account, written by the agent, are wrong? You would think what you say is correctly and securely recorded 

pewtu by Contributor
  • 265 Views
  • 1 replies
  • 1 Helpful

Resolved! Scam call offering me a 30 percent discount

Today I received a call on purportedly 020 4538 9426 from purportedly John purportedly from EE. He asked how I was today and if I wanted a 30 percent discount. The man was speaking with a South Asian accent in what sounded like a call centre.He asked...

ANPARKER by Visitor
  • 30323 Views
  • 86 replies
  • 41 Helpful

Resolved! Scam calls

I have received over 40 scam calls in 4 weeks and 2 already today!  Every single one starts with…is that Laura smith! All of them are for vehicle emissions. They used to say it’s about my Range Rover VRN EK64 …i am sick and tired of this and the last...

Julie2541 by Investigator
  • 388 Views
  • 6 replies
  • 4 Helpful

Tech team phone call, scam or not?

I've had a problem that occured after doing a broadband update from full fibre 300 to full fibre 500. Somehow while just upgrading the broadband we have lost access to TNT sports channels in HD, the regular channels work fine just not the HD. I raise...

Pqwrt by Investigator
  • 1080 Views
  • 7 replies
  • 8 Helpful

Resolved! Fake bill

Hi there, I've been given a bill and I believe it isn't genuine. Can anyone verify this?   

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My Granddaughter tried to commit suicide due to treatment by EE

Can someone please advise me/help me.  I have been with EE for 25 years.  I have my phone, business and tv with them.  My Granddaughter who is 19 and fresh out of college was telephoned by a company who supposedly got her details from the Indeed webs...

Resolved! Strange Callers insisting Ive called them!?

Over the past few days ive had around a dozen calls from various numbers inside and outwith the UK. They have all said some variation of "Im returning your missed call" or "Hi i got a missed call from you".  Its difficult to say "sory but i never cal...

Resolved! ? Scam

Just had two calls from 0114 489 2508 and 07514 431895 offering a 30% discounts and adamant that they were from EE.is this genuine?thanksDave

davemh by Visitor
  • 283 Views
  • 2 replies
  • 5 Helpful

Resolved! Content lock

Hi I was wondering if you could take my content lock off please 

Josh262 by Visitor
  • 684 Views
  • 2 replies
  • 4 Helpful

Security passed by someone else- SIM taken out in my name

Hi,I received the following message:I got in touch via chat and it turns out a sim was ordered in my name to a completely different address. This has been cancelled by EE but of course this is extremely distressing. My EE password has been changed (i...