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Another EE account has used my mobile number

Quirkulese
Visitor

A (new?) EE broadband customer has mistakenly put my mobile number in as their own. As such I've been getting non stop texts from EE and openreach about "my" order, engineers coming to fit the smart hub, how the service is ready, and the latest, that the bill is now ready to view.

I tried calling EE to report and handle this but the automated options don't really account for this so got nowhere. Please advise how I can get this stopped.

 

1 REPLY 1
Christopher_G
EE Community Support Team

Hi @Quirkulese 

Welcome to the community.

It's definitely worth speaking with our Customer Support team, just to make sure this is a simple error with contact information. Are you an EE customer yourself for mobile or broadband?

Chris