Another EE account has used my mobile number

[Quirkulese]

A (new?) EE broadband customer has mistakenly put my mobile number in as their own. As such I've been getting non stop texts from EE and openreach about "my" order, engineers coming to fit the smart hub, how the service is ready, and the latest, that the bill is now ready to view.

I tried calling EE to report and handle this but the automated options don't really account for this so got nowhere. Please advise how I can get this stopped.

[Christopher_G]

Hi @Quirkulese 

Welcome to the community.

It's definitely worth speaking with our Customer Support team, just to make sure this is a simple error with contact information. Are you an EE customer yourself for mobile or broadband?

Chris

[Quirkulese]

Hi Christopher, 

No, I'm not an EE customer. Can you tell me what number to call / sequence of numbers to press because when I call the standard customer help number the automated options don't really cater for this...

Thanks in advance!

[Alex_H · Accepted solution]

@Quirkulese Yeah the options in our menu wont really cover this specific scenario, the best thing is to get in touch with our broadband team to report that you are receiving texts meant for someone else.

 If you call us on 0330 123 1105, option 1 will use the visual menu, option 2 will use the audio menu.

If you use the visual menu, press the link sent out by text then just select Home Broadband> Broadband Billing> For anything else then you should be able to press to call through to the broadband team for help. 

If you use the audio menu, after you press option 2, press option 2 again, then option 1, it will ask for a number at this point but if you just hold it will then move on to more menu options and press 4 and then 3 should get you through to the broadband team.

Alex