Security

Discussions around online safety including security and scams

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EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Sean_D by Former EE Community Manager
  • 5817 Views
  • 2 replies
  • 1 Helpful

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Sean_D by Former EE Community Manager
  • 3864 Views
  • 0 replies
  • 1 Helpful

Scams: Information about scams currently circulating

There are various different scams that customers may come across by email, phone call, text and more. We want to keep you up to date with some of the ones that are being reported to us on a frequent basis so you know what to look out for.   The curre...

Sorcha by Former EE Community Manager
  • 154221 Views
  • 0 replies
  • 111 Helpful

Resolved! No product

I don’t have an eye phone I never have I am only pay as you go on eye and it goes on my iPad which is sky but it doesn’t do anything but data for my internet. I have informed many times on phone I don’t have eye and any business accounts isn’t me I d...

Easter competition entry text

I’ve had a text that is supposedly from EE today.  Asking if I want to enter the Easter competition. When clicking on the link it takes me to this link : https://eoi.ee.co.uk/?s_cid=con_ee_eng-mob_ee_mms_easter-t1-30-03-2023  asks me to prove my numb...

davemoss by Investigator
  • 1162 Views
  • 13 replies
  • 1 Helpful

Resolved! Content lock

How do I turn off my content lock on pay as you go?

Tash29 by Visitor
  • 412 Views
  • 1 replies
  • 1 Helpful

Resolved! Senders phone number

Hi all,I received a call yesterday that displayed the senders number 07XXX XXXXXX. I did not answer but wanted to check who was calling me. Truecaller told me it was a genuine EE number so I called back.The elderly Gentleman who answered confirmed he...

Warning

There is someone going around pretending to EE, and emailing people. It  will take you to something that looks like a legit site. They tried to steal over £500 from my bank.   Be careful  [Mod edit: Image rejected as it contained personal informatio...

Screenshot_20230328_184428_Chrome.jpg
LMK_1 by Visitor
  • 315 Views
  • 2 replies
  • 2 Helpful

Resolved! Suspect email

Is no-reply@ee.co.uk a legitimate ee email address.

Alas444 by Visitor
  • 325 Views
  • 1 replies
  • 2 Helpful

Scam Indian Call Centres saying they are from EE

Just a heads up been getting quite a few fraudulent nuisance calls, from Indian call centres where the agent gives an English name, of late pretending to be from EE The phone numbers appear to originate from here in the UK (01/02 numbers come up on y...

JustinUK by Established Contributor
  • 2374 Views
  • 13 replies
  • 4 Helpful

Email

Read moreRead moreI have received an email stating my payment couldn’t be made - I have not clicked the link as I have checked my account and payments have been successful. I’m thinking it’s a fraudulent email but need to double check.thanks katie  I...

GDPR

How has EE been able to provide my private mobile phone number to the Alert system on April 23rd? This breaks the rules of GDPR????

Scam caller

EE mobile number  claiming to be from bank fraud saying  £200 on my Amazon account                                              plus £300 spent abroad. Press #1 to authorise this or press #2 to tall to a supervisor about this. EE needs to block these...