Security

Discussions around online safety including security and scams

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EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Sean_D by Former EE Community Manager
  • 11069 Views
  • 4 replies
  • 2 Helpful

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Sean_D by Former EE Community Manager
  • 7293 Views
  • 0 replies
  • 1 Helpful

Resolved! Scam email

Be aware the scammers are doing the rounds again!   

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Mel154h by Visitor
  • 569 Views
  • 1 replies
  • 1 Helpful

can a scam call affect faceID in iPhone

Hi,just had an odd experience, received a (probably) scam call where I said "no thanks" and hung up. I then went to open my phone. Usually I just hold my phone (iPhone 13)  up and FaceID unlocks it - but this time it said "FaceID needs your pin code ...

philipj451 by Established Contributor
  • 942 Views
  • 2 replies
  • 5 Helpful

Received a call to offer discount

Hi I just got a call from a number claimiing they can half my bill for the rest of my contract. Apparently it's a discount EE is only offering 200 people and I happen to be one of them. She knew I was getting 40% discount already on my contract. Said...

JumBug by Explorer
  • 15031 Views
  • 48 replies
  • 22 Helpful

Resolved! Strange phone call from EE.. anyone's here experienced?

Hello, someone name Charles called me and asking me for some questions. He speak very fast and I can't catch up.. So I asked him to repeat again then he told me , he the signal break down. Later, I receive an texts from him say;Hello,Its Charles from...

Received an email asking me to reset my password

Received an email asking me to reset my password. Not sure why I was asked to do this, because I reset my password a few days before the email arrived. Went straight to the EE website and reset the password. Not sure why this happened. The only thing...

Resolved! Is this a scam call

I received a call from EE using 0161 543 6402, they offered me half price bill.thanks for your advice 

Pippycat by Visitor
  • 1025 Views
  • 1 replies
  • 2 Helpful

Resolved! Parental control

Hi,Does anyone know of a way to restrict a child's phone usage through EE? Like after a certain time the phone doesn't work until the morning?Many Thanks in AdvanceKirsty

Resolved! EE phone hacked and they are using my playstore

Hello all, I'm looking for some help, someone has scammed my phone and has managed to access my play store and is running up bills in my name.  How do I stop this. ThanksHarry

Harry206 by Visitor
  • 521 Views
  • 1 replies
  • 1 Helpful

Scam call with EE voicemail

Had a call from 07985539166They asked if they were speaking to myself and said my first name. Have no idea how they got this information. A Pakistan voiced woman was phoning me.When I tried calling it back it went to an EE voicemail immediately. Was ...

Resolved! Identity clonning

Just received in post 3 pay as you sims, not in my surname but very similar?  What should I do - tried contacting EE and over one hour wait.my bank account last week had money taken out Nike UK 2 very large transactions and bank gave back funds.  

Kjm1964 by Explorer
  • 559 Views
  • 3 replies
  • 2 Helpful