Security

Discussions around online safety including security and scams

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EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Sean_D by Former EE Community Manager
  • 11089 Views
  • 4 replies
  • 2 Helpful

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Sean_D by Former EE Community Manager
  • 7312 Views
  • 0 replies
  • 1 Helpful

Lost of spam calls since moving the EE

Recently moved to EE, about 6 weeks or so, and since then I’ve been plagued by spam calls. Surely it can’t be coincidence. anyone else have the same issue? When search for the numbers they come up as spam. does EE have a leak? 

Jim19-82 by Visitor
  • 410 Views
  • 2 replies
  • 0 Helpful

Are they trying to SCAM me?

I got call from a mobile phone claiming to be EE and trying to keep me as a customer as they know I have been looking into changing providers. I got an email from this address EE@eemail.ee.co.uk  asking me to share my screen, supposedly to share the ...

imz2 by Visitor
  • 3792 Views
  • 4 replies
  • 1 Helpful

Another user on my plan ? Unknown

Another number comes up when I click upgrade  I can’t see their details apart from what phone and plan they have  but I added the number and it’s a young person from Southampton I’m from Darlington ????  not a clue why persons number is an option on ...

Resolved! Message saying added new mobile plan when we haven't

Hi there,I have received this message from 150 this morning:'Hi from EE. We've added £12 multi-line discount to your account because you've added a new mobile plan. Thanks.'My partner and I share our EE contract, he is the main account holder. He wen...

LSSews by Explorer
  • 704 Views
  • 3 replies
  • 3 Helpful

Resolved! Is this a scam call?

I just received a call from 07418 374054 from a male claiming to be from EE mobile network. I don't recall EE ever contacting me from a mobile number and when I mentioned this he hung up.This obviously makes me think it's a scam, but wanted to double...

batdog by Explorer
  • 5853 Views
  • 9 replies
  • 9 Helpful

Security

As part of my new package I get Scam Gaurd included free. Also there is an option of Dark Web monitoring and Norton anti virus etc. Are these two extra options worth including ?

Alan241 by Contributor
  • 384 Views
  • 0 replies
  • 0 Helpful

Resolved! Email

I recieved this email, is it legit or a scam?Thanks 

Screenshot_20241203_150409_Email.jpg
Lm102 by Investigator
  • 882 Views
  • 5 replies
  • 1 Helpful