Security

EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Scam offering 30%

Today I received a call from 020 4592 7771 offering 30% discount.They suggested that the discount was available to my mobile which was an old mobile number.I asked them who they were again and they said EE. I told them I didn't have a mobile with th...

New website PUK code issue

Hi, I need to get my PUK code as I've blocked my SIM but every single answer refers to the old ee website - there appears to be no up to date info on where to get your PUK code.I have tried these answers "Menu > Account Settings > Unlock your SIM."a...

Resolved! SCAM CALL saying they were EE

Scam call received on 22nd May from 01923 721532. Woman said she was from EE saying she could reduce the bill but as soon as I said no thank you she hung up. Obviously not EE. Reported to 7726

Resolved! Scam

Dear EE team! Yesterday I try to connect on line on the Stansted airport and after that my number was put into scam. I received message from DealHub for my one day free trail and after that I have to send STOP on 65222Help not to be charged. Unfortun...

How to unlock phone you reported missing

I reported my phone missing whilst in Tenerife, it was handed in to reception after me blocking it. I have unsuspended the account from another device, yet it still isn’t working?

I want all access to my enternet

Emails from no-reply@info.ee.co.uk?

A relative has received multiple emails from this address, one relaying to EE ID, another confirming a broadband setup (with a completely different name, address and account number e.g. ****1234) and another. Is this a scam and should the messages be...

Resolved! getting a phone call from 07973100601

getting a phone call from 07973100601 who's pretending to be EE team , offered me a new plan and later he send me msg from 249 with share link is this no. and person real or is it a scam , as i hang up the phone also he send me email from*****.2.***@...

Can't make credit card payments since switching to EE

Had to switch from BT to EE and inserted new card yesterday, tried to pay for postage online with Royal mail today as I usually do but kept blocking payment at text autorization stage, seset my computer and cookies, phoned my credit card company 3 ti...

XXXXXXXXX Who is this?

This caller has been sending threats and I would like the name and address of this person to see if it’s someone I may know, thank you all for help [Mod Edit: Removed mobile number from subject field]