Security

EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Scams: Information about scams currently circulating

There are various different scams that customers may come across by email, phone call, text and more. We want to keep you up to date with some of the ones that are being reported to us on a frequent basis so you know what to look out for. The curre...

Premium upgrade call

Hello I got a call for upgrading my sim to premium I want to confirm that it is fake or real

scam

I keep getting a call from someone saying its ee telling me I have a discount and asking me for my details is it a scam as they seem to know a lot about my account thanks les

01256 672502

Hello I’ve just received a call from the above number stating to be from EE and they I’m due an early upgrade - which I am in a few days so I thought it legitimate but now I’m worried in case it was a scam?

Resolved! Security

How do i get internet restrictions turned off as i cant acces some betting sits due to a restriction

Tap2bill

Good afternoon all, I thought I might just add to previous topic on the above company making charges to your accounts without you knowing. I had a 56p charge on my account from text number 0149 4750 678 with reference number 60599. The reference refe...

Phone cloned number taken

Looks like some one has taken my phone number and cloned my phone by accessing my banking app. Amazon. Pay pal and I am still not receiving calls but am getting texts now when can this be resolved as need phone for work purposes

Odd phone call

Just had a call offering a discount on my EE bill,but the caller id was Mr Dryclean. Is this genuine? I think not,scam maybe?Any thoughts on this?

Talking to a human at EE

After getting hit by a scam earlier this year and managing to speak to human beings I’ve had an email today that ticks the boxes as being real however on my EE app it is telling me the opposite information so I’d like to speak to a human being! **ble...

EE digital assistance

I have today received this sms. I have recently upgraded and everything in the message is factually correct. EE called me to discuss the upgrade this morning and everything had went through fine and have email confirmation of the order already. Fo...

Content unlock

So I tried to unlock content but getting error all the time. Card details good. What to do?