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Discussions around online safety including security and scams

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EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Sean_D by • Former EE Community Manager
  • 10165 Views
  • 4 replies
  • 2 Helpful

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Sean_D by • Former EE Community Manager
  • 6721 Views
  • 0 replies
  • 1 Helpful

Resolved! Cloned?

For many years now I’ve been receiving texts & calls for the same person(that isn’t me!) now, for the last 3 weeks, I’ve been receiving ‘call backs’ from numbers I’ve never heard of. The last one was today 12.30pm, I would have to have made the call ...

JV13 by • Explorer
  • 461 Views
  • 1 replies
  • 1 Helpful

Resolved! Random calls

Hi, I have just switched to EE and put a new sim and topped up and I havent yet given out my new number to anyone yet I have had 3 calls already 2 numbers I couldnt call back 1 was a London number and other was a mobile number and one I could call ba...

1lla1 by • Investigator
  • 517 Views
  • 1 replies
  • 2 Helpful

Resolved! Potential scam

I have just received a call from 07823 587678 saying he was from a promotional team at EE and could offer me a 40% discount. He then texted me a PIN and asked me for information about my bill. I was suspicious so did not give them any information. Pr...

Heidi33 by • Visitor
  • 450 Views
  • 1 replies
  • 3 Helpful

3rd party fraudulent charges

Have just received a bill with £239.37 fraudulent extra charges over 11 days for a Sony account.Have phoned EE who just told me it was nothing to do with them and to speak to Sony, despite perpetuating fraudulent activity. The have put a block on any...

Simon208 by • Investigator
  • 3231 Views
  • 16 replies
  • 6 Helpful

GDPR EE won’t stop spamming me

Anyone else found EE have completely ignored the fact you’ve requested no spam yet have started to receive spam texts again? It’s not the first time I’ve complained about this and it stopped for a while but in the last few weeks I’ve been getting the...

Zannnna by • Visitor
  • 1045 Views
  • 10 replies
  • 1 Helpful

Poss scam

I stupidly gave my telephone number to a friends messenger request for it yesterday.  She had been hacked!  Now I don’t know what to do 

Resolved! Photo/Video Message Text - Scam?

I received a text notification from someone in my contacts saying that a photo/video message was sent to me, but couldn't be delivered. It said that a message will follow on how to view it and it gave a password. As it was from someone in my contacts...

abinormal by • Investigator
  • 31686 Views
  • 18 replies
  • 2 Helpful

Re: EE Cyber Security powered by Norton

I had cyber security a few weeks ago when I got my phone, but I am unable to access it since I changed my faulty handset.I am unable to get it to work on this S24 ultra and have called and messaged several times. On the last occasion, I went through ...

RADIO2 by • Investigator
  • 504 Views
  • 1 replies
  • 0 Helpful

Phone call

Hi wondering if anyone has had a phone call from 07989 100747 from ee or is this a scam please 

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