Security

Discussions around online safety including security and scams

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EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Sean_D by Former EE Community Manager
  • 8511 Views
  • 4 replies
  • 2 Helpful

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Sean_D by Former EE Community Manager
  • 5566 Views
  • 0 replies
  • 1 Helpful

Fraud billing

Does anyone know what I can do to stop a contract upgrade that I did not authorise. It was brought to my attention that someone has ordered an upgrade for a new phone costing £100 a month. Apparently the person who I don’t know and live mile and mile...

Tia40 by Explorer
  • 421 Views
  • 3 replies
  • 0 Helpful

Resolved! Hide SSID

Just received the Smart Hub Plus (SH31B) and having looked around the router config stuff I can't find anywhere to hide my SSID?  Does anyone know where, if at all, this option is? 

Resolved! Text from EE with security code

HelloMy dad received a text, supposedly from EE, with a passcode.  He's NOT on EE. It gives a telephone number to ring, which seems to be the correct EE number, but since it's not giving other link in the ol' scammer way, it's curious. Currently igno...

BeepBeep1 by Investigator
  • 2240 Views
  • 13 replies
  • 3 Helpful

Trying to block a No Caller ID nuisance caller

Hi EE community I guess this does come  under the ‘security’ banner I need help to block a stalker who is sending me No Caller ID calls and messages relentlessly from the USA I can’t just turn off ‘all unknown calls’ as it would affect my business . ...

EE text (screen sharing)

Do EE normally ask for a screen sharing session by text? I was in the process of switching to EE from BT when i received this text , i have ignored it but obviously curiuos

Mossy25 by Investigator
  • 3200 Views
  • 8 replies
  • 3 Helpful

EE Sim Swap Data Gathering

Last week I paid a visit to my local EE shop to have a prepaid 120gb data sim swapped. I could not use my data and  EE telephone customer service believed the SIM card was corrupted.Initially I was sent away from the store as I did not have photograp...

TOTO24 by Investigator
  • 769 Views
  • 8 replies
  • 1 Helpful

EE cyber security

I have EE cyber security  included in my plan. When I try and manage this aspect of my plan. It shows protection report licenses used 62 of 62.When I view the devices it shows a large number of devices, which none relate too any of my devices.EE Cybe...

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asteaman by Established Contributor
  • 860 Views
  • 7 replies
  • 0 Helpful

Resolved! It's Mint Google Pixel Facebook Competition

HI is there currently a  Facebook competition to win a Google Pixel 8 by replying "it's Mint"?I have replied as indicated and there has been a reply to my post saying to follow a link to register but the link takes me to a site that doesn't look like...