01438 989213 Fake call?

[JP165]

Received call today from 01438 989213 claiming to be EE. 

Said for security would send text with pin to repeat back to show he from EE and I’m the customer. 

Is this genuine? Worried it’s a scam.

[XRaySpeX · Accepted solution]

That call was from Step Change, 1 of EE's Direct partners

[JP165]

When I called EE after a panic after call and they didn’t know of this number?
 Is the number def step change as Google shows mix responses. 

[XRaySpeX]

Well, I've given you a link to an official EE doc. including that no. Who knows better EE business, EE or Goggle?

[JP165]

I seen that and told the advisor on the phone at the time. But they still said it was a scam which made me come here as got all confused with mis match information. 

[XRaySpeX]

Which do you find more reliable, something official in writing or something said by a person?

[Leanne_T]

Hi there @JP165 

Thanks for coming here. 

The help page @XRaySpeX has provided shows numbers our direct partners may call you on to advise about additional products and services. 

If you would like to discuss your available options with us, please call our mobile guides on 150 🙂

Leanne.