Security

Discussions around online safety including security and scams

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EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Sean_D by Former EE Community Manager
  • 9853 Views
  • 4 replies
  • 2 Helpful

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Sean_D by Former EE Community Manager
  • 6479 Views
  • 0 replies
  • 1 Helpful

Is confirmation@info-ee.co.uk genuine

Hi I had a call from 02036424665 today offering me a deal for existing customers, I wasn’t sure they where real so I got them to send me an email which seemed genuine but now that I’ve not had confirmation and now I’m realising it’s most likely not r...

Identity theft/ Fraud

Hi, I had a phone call from someone claiming to work for EE and there was a discount available for my plan. They asked me to confirm a few details and then read out a 4 digit code to apply the discount to my account. I then got a few texts which turn...

Manaan by Investigator
  • 1749 Views
  • 6 replies
  • 4 Helpful

Resolved! Spam claiming to be EE

01915946541Don't answer the phone to this number. I had a missed call from it. Rang it back and an automated message said it was EE.I've just spoken to EE and they claim they havnt contacted me and suggested I posted the number in here to help you gu...

Penguin88 by Investigator
  • 2520 Views
  • 7 replies
  • 5 Helpful

Resolved! Restrictions

How do I take the restrictions off 

LEEBO855 by Visitor
  • 610 Views
  • 1 replies
  • 1 Helpful

Resolved! Parental guide

How do I turn off parental guide please 

Lola2711 by Visitor
  • 540 Views
  • 5 replies
  • 0 Helpful

Resolved! Safesearch

Is there no way for a EE mobile data customer to turn this off?

HollowayRoad by Established Contributor
  • 825 Views
  • 1 replies
  • 0 Helpful

Scam texts

I’ve received a few texts saying I am on a ‘maritime plan’, and saying I need buy a roaming add on. Is this a scam? I am definitely not overseas.

BWFC23 by Explorer
  • 519 Views
  • 4 replies
  • 0 Helpful