Security

Discussions around online safety including security and scams

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EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Sean_D by Former EE Community Manager
  • 10687 Views
  • 4 replies
  • 2 Helpful

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Sean_D by Former EE Community Manager
  • 7059 Views
  • 0 replies
  • 1 Helpful

Resolved! Scam but using 150 text number?

 I got this text, from the usual 150 number but, it's very weird I feel, a little bit threatening almost and I know I don't have extra charges and I haven't got over my data allowance. But I clicked the link because it's from 150 but the link came up...

Screenshot_20230913_002352_Messages.jpg Screenshot_20230913_003034_Messages.jpg

Hi

Why I can't open my EE application.Please change my email address.Thanks . Otherwise I can't Link a Products and open the application    [Mod edit: Please do not post personal information on the public board. Thanks!]

Hacking????

My son’s mobile contract is with 3. On the last three occasions he has called me from his mobile my phone has registered a different mobile number than his 3 number (states caller unknown). If I answer it’s him ion the other end of the phone. However...

jospiers by Explorer
  • 484 Views
  • 3 replies
  • 0 Helpful

Norton security email

I joined ee home broadband over 2 months ago & was told I would receive a email to activate Norton security. I still haven’t heard anything from ee even though they said it will be sent again 

Mat1000 by Explorer
  • 625 Views
  • 5 replies
  • 2 Helpful

Scam phone call

Received a call today from 01926 299016 They said they were from Ee offering 45% of my contract. My phone said potential fraud. They asked for my full Name and address. I declined and hung up. 

Sheo by Investigator
  • 5379 Views
  • 19 replies
  • 3 Helpful

Potential hack

I have over a period of time experienced some anomalies with my devices.password changes, random pop ups, file docs, ip-Mac address, find my phone ip location under different locations under different devices. im between trying to solve this or offic...

Jono249 by Explorer
  • 1057 Views
  • 4 replies
  • 1 Helpful

Hacked

I think my phone has been hacked, I can't make calls, money has been taken, I have reported everything to my bank. But still money has gone and can't contact anyone. Please can someone help me 

Anna72x by Investigator
  • 410 Views
  • 1 replies
  • 0 Helpful

Attempted account hack

I've just received a call from someone who said they were from EE advising me that someone had tried to hack my account. They suggested I contact EE to change my password. I contacted EE through 150 and was called back by an operator who said he foun...