How to unlock phone you reported missing

[Mick2514]

I reported my phone missing whilst in Tenerife, it was handed in to reception after me blocking it. I have unsuspended the account from another device, yet it still isn’t working? 

[Katie_B]

Hi @Mick2514. 

It's great to hear your phone has been handed in.

Is there a chance you requested your phone to be blacklisted?

I'd recommend giving us a call our customer care team can check your account. 

Katie