Im on a Monthly Contract, how do I turn Parental Controls off?

Patthechat · ‎13-06-2023

I have just moved over to EE on a Monthly Contract on my Pixel handset and it appears to have activated Parental Controls. I've searched the website and the App for where to turn these off and I can find them. Can anyone help please?

Chris_B · ‎13-06-2023

@Patthechat As this is the first time you’re turning this off. You need to call call customer services to have a contact lock removed and you need a credit card to pay a refundable token or you can go to a EE store with in date photo ID make this request there.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

View solution in original post

Chris_B · ‎13-06-2023

@Patthechat As this is the first time you’re turning this off. You need to call call customer services to have a contact lock removed and you need a credit card to pay a refundable token or you can go to a EE store with in date photo ID make this request there.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

Patthechat · ‎14-06-2023

Thank you Chris. I'm surprised to hear this, I don't think I've had to do that since the 1990s!

Beardedrich · ‎22-06-2023

My wife phoned customer service as this is an add on her acc . They turned them off . And in her my ee it says there off on my device . However complete under 12 searches

Katie_B · ‎23-06-2023

Hello @Beardedrich.

When did your wife call customer care?

Since switching parental control off have you restarted your device?

Katie