Security

Discussions around online safety including security and scams

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EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Sean_D by Former EE Community Manager
  • 9095 Views
  • 4 replies
  • 2 Helpful

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Sean_D by Former EE Community Manager
  • 5974 Views
  • 0 replies
  • 1 Helpful

Is this a genuine ee web address?

Hello, not sure where to post this really but yesterday a friend of mine received a text message from my number saying to go to a web url to receive an MMS message. The problem is all my previous MMS to my friend have gone through, and I didn't send ...

Mojo909 by Explorer
  • 1730 Views
  • 3 replies
  • 2 Helpful

Bogus phonecall

Just had a call from [mod edit: Spoofed number]. "Frank" wanted to improve my current deal but hung up as soon as I suggested he tell me what my current payments are...! I guess he didn't really have my details on screen. No security questions etc, j...

JodiBow by Visitor
  • 293 Views
  • 1 replies
  • 1 Helpful

Scam

Received a call today from a random number in Crewe. I terminated the call, but they offered a 45% ee bill reduction. They knew how much my last bill was, exactly. Looked online and others have had this scam. They are going to call back tomorrow, let...

GipsyMac by Visitor
  • 305 Views
  • 1 replies
  • 1 Helpful

Resolved! Fraud

I have had fraud in my account and ee won’t help me to sort and keep sending bill any chance you can help

Calls from similar number

Hi.. today I received a call from a very similar number to mine just a couple end digits off.. the guy said he was returning a call I just made to him (which I hadn't) and then I told him I had not called him and he said OK no worries bye. Thinking t...

Age verification

How do I change my age verification on the app? I have ID 

Mrchq by Visitor
  • 1288 Views
  • 7 replies
  • 3 Helpful

esim issue or scam

I keep getting a message telling me T-mobile want to set up an Esim on my iphone, I’m obviously not with T mobile or have an Esim. Is this someone trying to clone my phone or an iphone issue? 

JM1979 by Investigator
  • 500 Views
  • 3 replies
  • 2 Helpful

Ee content unlock

Is it possible to change content unlock without credit card which I will never have as closest ee store is miles away or are ee just oblivious to those who can’t get to store or assume everyone has credit cards