Hello @SilkeB ,
Welcome to the community,
It is genuine and not spam and as long as you are a BT and EE customer you will get this, otherwise it will be removed, if you wish to apply for it, go for it.
@Leanne_T has replied to another customer about this.
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
