Hello @SilkeB ,
Welcome to the community,
It is genuine and not spam and as long as you are a BT and EE customer you will get this, otherwise it will be removed, if you wish to apply for it, go for it.
@Leanne_T has replied to another customer about this.
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
