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Community Activity
Which email address do I use? Just joined EE, I have my final bill
I have my final bill from Sky and EE said that they would pay that final bill if it was under £300, said to email them with the invoice and they would pay the equivalent into my bank account. I can't seem to find the email that I need to send the in...
Roam Inclusive Package
I have just received a message that my Roam Inclusive Extra package has been removed from my plan. I am in contract until November 2025 and as a frequent traveller use this regularly. No reduction in price but a large part of the reason I took ...
You must have a sim associated with an apple device for to be used for iMessage
I recently took my EE sim out of my phone, when I reinserted it, iMessage stopped working and I received the following error message, 'You must have a sim associated with an apple device for to be used for iMessage and FaceTime.' When I select my pho...
Resolved! View of Bills online - not the app
Hi there,I only use the website to access my account details, I don't want to use the app.I am only able to see the current month and previous 2 months online where payments have been made to EE.Why is there no drop down option to see older payments ...
Smart Hub Plus Router - replacement still not sent
I’ve got All Rounder Fibre broadband. On Friday morning, router started going through the rainbow of lights including white which according to the EE engineer when I phoned was ‘not good’. They said they would send new router and it should arrive nex...
Smart WiFi Pro connection
I recently moved over to EE from BT and have full fibre 900. I opted to pay the extra £7 for a Smart Hub Pro and Smart WiFi Pro, to replace my old BT Smart Hub 2 and WiFi Disc, which arrived promptly. The Smart Hub Pro was a breeze to set up, but the...
Loud buzz from EETV Pro box
I’ve only had my EETV box for a few days but the constant loud buzzing sound is driving me mad. Is this normal for the EVTV Pro box?it doesn’t sound like a hard drive spinning, more like the buzzing you sometimes get when you put a really high power...
EE app help page not loading.
Just recently updated my EE app and now the help tab won’t load on the iPhone app. I’ve reinstalled and also reset my phone with no success. Anyone else facing the same issue?
Stopped making calls while roaming
I came to Lanzarote 5 days ago. I bought the 7 day roaming pass and enabled a spending cap. I could call out the first two days, but since then it says number not valid. That is the same for calls to the UK or to Lanzarote numbers. Data is still work...
What is pay as you go and flex hibernation, and how do I stop it?
If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...
