Security

Discussions around online safety including security and scams

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EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Sean_D by Former EE Community Manager
  • 10715 Views
  • 4 replies
  • 2 Helpful

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Sean_D by Former EE Community Manager
  • 7067 Views
  • 0 replies
  • 1 Helpful

Scam letter from Moorcroft

Dear team/ all,I received a (very convincing btw) letter from Moorfcroft Debt Recovery siting I owe money. After digging into (chatting and calling them)  they say its from EE. I fear  (and assume now) its a pure scam as they were very wage why, how,...

Rinku1 by Visitor
  • 4936 Views
  • 6 replies
  • 2 Helpful

Resolved! Spoofed

Hii think my number has been spoofed. Is there any suggestions how to stop this?

Resolved! 30% off bills possible scam call?

Just received a call from a call center, sounded like a busy call center in India.  The caller offered 30% off my bills, they wanted to know why security ID which I refused to give.The callers No. was 07776 056867.Was this a scam?

Greg118 by Visitor
  • 502 Views
  • 2 replies
  • 3 Helpful

Resolved! Scam?

I received a message from +447486666392 with the words EE: we  failed to renew your  network plan due to payment failure. I did not open the message. My account is up to date so I think this is a scam that EE should be made aware of. I tried to phone...

Resolved! Fraudulent email

Hello, I have received an email that I believe is fraudulent is anyone able to confirm this for me please, thank you.   

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Resolved! How do I migrate from BT Virus protect to EE Cyber Security

Recently changed from BT to EE.I have a Full Works package which includes EE Cyber security.  It says I have no devices protected, but I had installed BT Virus protect on all my devices. 5 in total.This raises two questions:-1   Is my BT Virus protec...

Resolved! Worrying Scam

Received a call from 07502 354235, number came up as a likely nuisance.Caller claimed to be from EE, female with strong Indian accent, wanted me to confirm my details as she had special offers.  I was suspicious so said I would not be providing any i...