Security

Discussions around online safety including security and scams

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EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Sean_D by Former EE Community Manager
  • 11828 Views
  • 4 replies
  • 2 Helpful

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Sean_D by Former EE Community Manager
  • 7653 Views
  • 0 replies
  • 1 Helpful

Resolved! Scam text

Hi, Could you tell me if this is a scam text please? Sent from 66033. Hi from EE. Your current plan gives you access to our newest 5G standalone network. To get the best experience from your service, you would benefit from replacing your SIM, free of...

Resolved! Beware SMS scams about your account

  Hello this mobile number and web site address were used to try to scam me on a fake EE site. I realised it but here is the info. 07303 196821 [Mod Edit: Removed link to external site]   many thanks

Resolved! Is this a legit EE partner number?

Hello I was just called from 01550 536043 and a guy said they were an EE partner. They asked me about business calls I make from my number. I declined to share any information. I don't see this in your partner list of numbers. Is this legit?thanks

Barsa by Visitor
  • 483 Views
  • 1 replies
  • 2 Helpful

Resolved! MFA

Good dayMaybe im just not looking hard enough but it seems to be that the only option for MFA at the moment is via an SMS message. I would like to use a FIDO2 security key or at least an authenticator app but I cannot seem to see an option to configu...

FRAUD in EE shop

I went into my local EE shop to ask about roaming charges abroad on 28 April. Nothing else except the Manager suggested I return mid May since my home broadband charges etc looked high and he might be able to reduce them. I returned and nothing posit...

marcusw11 by Investigator
  • 1337 Views
  • 7 replies
  • 7 Helpful

7726 getting alert this will take you over your spend cap

Hi thereI wanted to report a scam mobile call I just received tired to send message and the mobile number using the 7726 But message back saying you're trying to do somehting that will take you over your spend cap I thought that this service was free...

Resolved! Porn

Block adult content 

Seiner84 by Explorer
  • 29243 Views
  • 6 replies
  • 1 Helpful

Resolved! Suspicious text on payment processing failure

Text received from +447396898769 to my other phone, it says EE: We could not process your payment. To continue using your account visit our website:  [link removed for safety reasons] HIGHLY SUSPICIOUS as we pay regularly, have credit on the account ...

JOMO7 by Valued Contributor
  • 10423 Views
  • 14 replies
  • 7 Helpful