Security

Discussions around online safety including security and scams

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EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Sean_D by Former EE Community Manager
  • 11066 Views
  • 4 replies
  • 2 Helpful

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Sean_D by Former EE Community Manager
  • 7291 Views
  • 0 replies
  • 1 Helpful

Resolved! Strange call from EE Customer Services and a reset password email

I just had a call from 01575 612304. This was in relation to another post on this forum regarding a PlusNet / EE deal for a sim only £6/month contract. I had got an email from someone saying they needed my mobile number to put me in contact with EE c...

Mrlambo by Investigator
  • 763 Views
  • 1 replies
  • 1 Helpful

Resolved! Re: Possible Scam

Hi Ali,  I'm not sure if this is helpful but I've just received 5 calls from someone trying to send me new SIM cards and telling me that I will lose access to all EE services if I don't.  The number they used was 07393393511.   What tipped me off was...

Suspected scam

Hi guys, Just got an email from EE saying that I owe £6.21 on my final bill. My account said fully paid up. I am ignoring this scam but just as a heads up don't open up this message 

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Ludedude by Visitor
  • 565 Views
  • 2 replies
  • 0 Helpful

Security

Hii I was recently a victim of fraud where there was a data breach with EE. EE are now advising me the fraudster passed security by providing just my name address and bank account number. Details that many folk have. I just wonder how customers of EE...

joanner33 by Investigator
  • 1322 Views
  • 9 replies
  • 2 Helpful

Resolved! Spam call

01174864967 this number called me claiming to be EE and that I was gunna be cut off . Just thought I'd make you aware of this .  

Resolved! Cyber security multi

Have just switched to EE from BT and have subscribed to Cyber Security Multi.  Then I get a text message offering me 3 months free on Cyber Security Duo!  Are these the same? If I have the multi then surely I don’t need the Duo?

Kneed7 by Visitor
  • 1144 Views
  • 1 replies
  • 4 Helpful

Resolved! SMS from EE?

Hi I received an SMS from "EE?" today. It came through amongst my previous messages from EE, with the conversation being from "- EE -" (not the 150 conversation)All that was on the message was a download icon. (a down-arrow pointing into a tray)No ot...

hawkerpaul by Established Contributor
  • 861 Views
  • 4 replies
  • 5 Helpful

Resolved! EE Norton Cyber Security not recognising my account

I can’t seem to use the EE Norton Cyber security app on my laptop. I activated it and though it was all working but now It either says I do not have a subscription (which I do/am paying for monthly), or it fails to connect me to the Norton portal.  W...

GogzH by Investigator
  • 3063 Views
  • 5 replies
  • 6 Helpful

Number Spoofing

Its been recommended that I contact EE to report the fact my mobile number is being spoofed.  First, it was a Nottingham landline (and I know nobody there) who called me to say I'd been calling them. Yesterday, I was phoned by a Brighton landline (an...