Security

Discussions around online safety including security and scams

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EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Sean_D by Former EE Community Manager
  • 11564 Views
  • 4 replies
  • 2 Helpful

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Sean_D by Former EE Community Manager
  • 7527 Views
  • 0 replies
  • 1 Helpful

Resolved! Text Message from EE

I received this text message, I am just wondering if this is genuine or a scam? thanks 

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Resolved! Scam just got this

EE: We were unable to process your latest direct debit. To avoid service cancellations & fees, please visit: [Removed harmful URL]

Resolved! EE Cyber security

Trying to reactivate EE cyber security but it keeps telling me there’s no Licence when I log in. Any idea why I can’t reactivate EE cyber security

Resolved! Passkey

I am completely bemused by the method used to create a passkey.  I followed the instructions, obtained a text message with a one-time code, which I used, and was told to create a passkey.  When I clicked on the web page which followed, the passkey wa...

JoRo1948 by Contributor
  • 604 Views
  • 3 replies
  • 2 Helpful

EE Home Secretary

Can anyone help me I hade Verisure come out when I got it through EE and when they came said could not fit it because of a signal problem then told me someone will call well no call can not get hold of anyone spoke to about 3 different EE people who ...

Stavros85 by Investigator
  • 837 Views
  • 9 replies
  • 5 Helpful

My ip address is blacklisted

Every time I get a new ip address it is blacklisted I don’t know why I don’t send emails or anything like that 

Faylewis by Investigator
  • 888 Views
  • 10 replies
  • 0 Helpful

EE - DATA BREACH and lack of response

On July 10th I received a phone call purporting to be from EE advising me that as a loyal customer I was eligible for a new payment plan which was actually cheaper than my current one. The Caller then gave my full name and address and asked if these ...

Eos2025 by Visitor
  • 1916 Views
  • 8 replies
  • 1 Helpful