Security

Discussions around online safety including security and scams

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EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Sean_D by Former EE Community Manager
  • 10617 Views
  • 4 replies
  • 2 Helpful

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Sean_D by Former EE Community Manager
  • 7024 Views
  • 0 replies
  • 1 Helpful

Resolved! Scam Call

Just received a scam call from someone pretending to be from EE offering 40% discount.Said they were going to send me a PIN and I have to give them that number.When they sent the text message, they sent it from the number where I get marketing EE mes...

Resolved! Is this a scam

I have had an email today from BT+EE Telecommunicationstatingwe are disconnecting our old Mailbox version of accounts as of 22th May 2025asking me to login here to confirm my email is still active.is this a scam?please let me know if this is really f...

Debm11 by Explorer
  • 2283 Views
  • 4 replies
  • 1 Helpful

Resolved! Help

I keep getting calls claiming to be EE saying there cutting off my service in 2 days  because they know longer support 4g is that true or isit a scam? 

SMS from EE

I’ve received the message saying:  EE: We were unable to process your payment, please update your billing at <link removed> I’ve paid my recent bill and new one is on January…  Is this a scam? What if I clicked on this link and logged in?  Thanks 

Resolved! Blocking

1) If you block someone what do they see other end? Do they see undeliverable?2) is there a way to print texts so you have proof of anything. I have this downstairs neighbour most of the time is ok, but every now and then loses it or in a drunk stupa...

Shirl777 by Contributor
  • 588 Views
  • 5 replies
  • 4 Helpful

Resolved! Possible scam call

My partner has just received a call from an alleged EE number calling from Durham. The call was to say they can give a discount of 30% on the monthly bill.  The caller spoke with a foreign accent and very broken English. When my partner asked why the...

Belburn78 by Contributor
  • 840 Views
  • 9 replies
  • 11 Helpful

Resolved! Scam Call from 01156777257

Said they were from EE, Indian accent, they sent me an email from ‘EE Discount’ ee@limitedpromotions.co.uk which was identical to EE’s emails so I almost fell for it, they managed to access my EE account and it wasn’t until they asked for my card det...

Ironlady by Visitor
  • 1081 Views
  • 4 replies
  • 4 Helpful

Resolved! Web Protect

Having problems connecting to web protect to turn it off. Keeps saying there is a problem and they are trying to fix it. 

diabhal by Contributor
  • 704 Views
  • 8 replies
  • 4 Helpful

Resolved! Verify my age

How do you verify my age to watch adult content