Security

Discussions around online safety including security and scams

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EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Sean_D by Former EE Community Manager
  • 8518 Views
  • 4 replies
  • 2 Helpful

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Sean_D by Former EE Community Manager
  • 5572 Views
  • 0 replies
  • 1 Helpful

Scammer !

Number : 07418 374159  called me said they were from EE and wanted to lower my bill for me I wasn’t sure how , the woman said she will send me a pin and then I would receive information about a new deal. The pin did come from EE so stupidly I read it...

Scam caller?

I just received a cold call from Drew my apparent EE Provider who advised me as a valued customer who runs my account really well I had option to access some new features and benefits on my account. I was to be given 10% discount on additional device...

Resolved! Promotional team call - scam?

Hello, Today I received a call from a mobile number (07495947455) stating they were the promotions team for EE. They were trying to sort out an upgrade deal for me which was very good. They then began asking me for personal details which threw me as ...

Annalynch by Investigator
  • 16016 Views
  • 33 replies
  • 10 Helpful

Resolved! Sky tv and broad band to EE tv and broad Band

I went to Taunton EE store to swap from SKY Tv and Broad Band the staff no problem we will do it all for you I got a bundle, my problem is they cancelled Broadband, but not the tv, I think the problem is they thought I was on fibre for tv I was not I...

Scam letter from Moorcroft

Dear team/ all,I received a (very convincing btw) letter from Moorfcroft Debt Recovery siting I owe money. After digging into (chatting and calling them)  they say its from EE. I fear  (and assume now) its a pure scam as they were very wage why, how,...

Rinku1 by Visitor
  • 1082 Views
  • 1 replies
  • 0 Helpful

Resolved! Content lock

How do i remove content lock online  

Resolved! 0333 242 1302 - is this EE?

Just called me, foreign. Said my name and said hello we want to talk about your EE network..is this legit??

AJx91 by Visitor
  • 710 Views
  • 2 replies
  • 0 Helpful

Strange Phone call

Would anyone please be able to confirm if this is a genuine phone call from EE  07805 996723. I decided to get them to call me tomorrow but I wanted to be sure before I discussed anything further. 

jrw-ox by Visitor
  • 234 Views
  • 2 replies
  • 2 Helpful