Security

Discussions around online safety including security and scams

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EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Sean_D by Former EE Community Manager
  • 5432 Views
  • 2 replies
  • 1 Helpful

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Sean_D by Former EE Community Manager
  • 3631 Views
  • 0 replies
  • 1 Helpful

Scams: Information about scams currently circulating

There are various different scams that customers may come across by email, phone call, text and more. We want to keep you up to date with some of the ones that are being reported to us on a frequent basis so you know what to look out for.   The curre...

Sorcha by Former EE Community Manager
  • 153925 Views
  • 0 replies
  • 111 Helpful

"You have dialled an incorrect number"

Hi. Last week within the space of about an hour, maybe two, I had two calls from mobile phone numbers that I missed. When I tried to return the calls there was no ringing noise, just a message "You have dialled an incorrect number". I hadn't, I had j...

Legit EE insurance number

Hi I've recently submitted and sorted a claim with EE insurance but then received a bunch emails from EE to call this number to finish it. I did sounded legit to begin but now I'm unsure, was this a real number? 0800 956 6140 Thanks

EE fraud department help

I have had my identity stolen and 2 EE mobile phone contracts were opened in my name. I have contacted the EE fraud department about this issue and was told it was not fraud, I've contacted the police about this issue and the police have assured me i...

Drl90 by Investigator
  • 461 Views
  • 4 replies
  • 0 Helpful

Resolved! 18

Unlock 18+ content

SCAM ALERT & ASKING FOR SUPPORT

I wanted to alert the community about what I believe is a scam originating from an 0161 number. I have received a call from an 0161 Manchester based number. I answered as I'm in talks with some insurance companies over damage to my car. The call when...

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Upgrade scam

All. Heads up on current scam.  Got call from 07888 862150 offering great upgrade, a too good to be true one of unlimited everything for £6   Anyhow they did not ask for bank details just name and number (easily found online).  They then said they wo...

markr2 by Visitor
  • 1341 Views
  • 4 replies
  • 4 Helpful

Resolved! Hi

Hey I’d like some help trying to open adult content as everything is blocked

Resolved! Hi

Remove age restrictions 

Resolved! Possible scam call.

Had a call from a Nottingham number. Obviously a call centre and a very strong Asian accent. Hung up and blocked immediately. The number was 0115 677 5480. I searched google for the number and nothing came up.  I tried to see what numbers EE use but ...

RuthSt by Visitor
  • 394 Views
  • 2 replies
  • 0 Helpful

30% Off EE Bills - Possible Scam?

I have received repeated calls from 07451 288537 telling me I have been randomly selected to receive 30% off my mobile bill.I was suspicious from the first call, which I hung up, that it might be a scam. The fact they kept calling made me believe tha...