Security

EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Routed to a scam support team - Expert Squad - BEWARE

I have an ongoing issue whereby when the EE app sends me a text, it sends it to the number that originally came with the SIM (I transferred my existing number to EE). When I tried to get support, I was routed to an Indian call centre calling themsel...

Internet Security

Hello All. My Hub / Internet appears to be broken. My phone keeps giving me "spoofing" warnings when connected and I've just checked the laptop (with Norton Security). It seems to have prevented several issues with the Hub too.As you will all know, E...

Resolved! NEw domain email for scam used and still working [email protected]

HI scammers using this email when calling pretending they from EE and offering discount on your current contract [email protected] so always check the domain and call EE on 150 to verify email in case you cannot verify the domain If I had n...

Scam call!!

I've just had a call from 02031037821, didn't answer and checked the no. It's been reported numerous times as a scam saying the are from EE. Thing I'm concerned about is, this has happened after I sent some time on Monday with yourselves re my broadb...

Resolved! Content lock removing

Hi I want remove content lock

Resolved! Scam call that sent text mimicking EE security

I received a call today that my phone said was suspected spam, so was immediately on alert. The call was from 01706 number from Rochdale, but had a south Asian accent, claiming to be from EE. Was hard to understand what he was saying, but it had some...

Resolved! Scam or not?

I was checking my email and saw a message that looked like it was from EE. It said, "We have received request to transfer your EE mobile number to THREE NETWORK tomorrow.We'll let you know when it's done. If you didn't request this switch? Get in tou...

Resolved! Text claiming to be EE

My daughter received a text this morning from 07396702726 claiming to be EE and advising the bill had not been paid ‘click this link to update payment details’. It appeared to be an ee.co.uk web address but instead of clicking the link I checked the ...

Resolved! My mobile does not recognise its puk code. How do I overcome that?

Resolved! Scam query

I had a call from an unknown number saying from EE and offering 40% discount. I just had to confirm my email. Which I did. And they sent me a code from [email protected]. Looked legit so I gave the code. The lady told me I passed security and mu...