Security

EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Scams: Information about scams currently circulating

There are various different scams that customers may come across by email, phone call, text and more. We want to keep you up to date with some of the ones that are being reported to us on a frequent basis so you know what to look out for. The curre...

Parental control

Hi how do I turn off 18+ restrictions

Resolved! How do i remove content lock im on pay as you go

Phishing emails

Why am I receiving messages asking for payment of my bill, when it's showing paid on the app and in my bank? It's listing additional charges for non payment as well.

Discount offer phishing call

I just received call from withheld number offering a discount on my EE charges. When I asked to give my name and account number, he rang off

Resolved! How do I turn off my content lock?

Re: content Lock

Can you explain why it keeps getting turned back on occasionally forcing me to call and get it turned back off?I have no intention of providing credit card details to "prove" my age because you guys have turned content lock back on without my consent...

SPAM messages and what are EE doing to prevent them

Recently I have been getting a lot of spam messages through my EE number, don't get them from my other numbers on other networks, just EEDo EE do anything to prevent these kind of spam messages, especially as they keep changing the source numberLates...

Resolved! Content lock

Ii don't have a bank card to unlock content lock is there any other way too do it

Resolved! I want to know a way that works to unlock 18+ contents on my phone

Resolved! Had a call from 0191 429 0924

Is this number an official EE number. I got a call while working so signal was bad and they couldn’t hear me. But they said they was from EE and sent me a pin to my email? Had a call back since but was worried to awnser