Norton Cyber security VPN

[welshroces]

Hello, I've just set up Norton cyber security and trying to turn on the VPN but it just says 'unavailable' has anyone else had this issue? It's the only reason I wanted to set it up to be honest and the key feature won't even turn on! It says I need to sign in which I obviously am even tried uninstalling the program and tried signing in and out multiple times!

[Chris_B]

@welshroces  just to check you are signing in with your EE account login details ? 

[welshroces]

Yes I am! When I sign out and sign back in it prompts me to log in with my EE account

[Katie_B]

Thanks for getting back to us @welshroces. 

If you are still having issues after a new install I would recommend contacting Norton Support. They will be able to provide more specific support around using VPN. 

Katie 🙂

[welshroces]

I'd love to use their support but they keep telling me I do not have an account with them when trying to use it..

[Leanne_T · Accepted solution]

Hi @welshroces 

Thanks for coming back to us. 

If you're getting this message with the registered email address. I would suggest getting in touch with our technical support guides and they can make sure everything is set up correctly at our end.

Let us know how you get on. 

Leanne.