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Norton Cyber security VPN

welshroces
Investigator
Investigator

‎15-01-2026 12:41 PM

Hello, I've just set up Norton cyber security and trying to turn on the VPN but it just says 'unavailable' has anyone else had this issue? It's the only reason I wanted to set it up to be honest and the key feature won't even turn on! It says I need to sign in which I obviously am even tried uninstalling the program and tried signing in and out multiple times!Screenshot 2026-01-15 at 12.40.47.png

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3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

‎15-01-2026 01:36 PM

@welshroces  just to check you are signing in with your EE account login details ? 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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welshroces
Investigator
Investigator
In response to Chris_B

‎15-01-2026 03:17 PM

Yes I am! When I sign out and sign back in it prompts me to log in with my EE account

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Katie_B
EE Community Support Team
In response to welshroces

‎15-01-2026 07:01 PM

Thanks for getting back to us @welshroces. 

If you are still having issues after a new install I would recommend contacting Norton Support. They will be able to provide more specific support around using VPN. 

Katie 🙂

 

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