Scam Call from 01156777257

[Ironlady]

Said they were from EE, Indian accent, they sent me an email from ‘EE Discount’ ee@limitedpromotions.co.uk which was identical to EE’s emails so I almost fell for it, they managed to access my EE account and it wasn’t until they asked for my card details I thought twice and my brain kicked in realising it was a scam so hung up called EE direct and changed my log in details. I was kicking myself after for being so stupid! 

[XRaySpeX · Accepted solution]

Report spam calls by filling the form @ https://www.bt.com/exp/help/contact-bt/form/scams

[Leanne_T]

Morning @Ironlady 

Thanks for coming to the community and making us aware of the call. 

You've done the right thing calling us and changing the log in details, please also report the scam call using the Report a scam call form as @XRaySpeX has advised.

The Online Security: Avoid and Prevent Scams page has information on how to report any scam calls, texts or emails you may receive.

Thanks 🙂

Leanne

[Hapillon]

This just happened to me too. They asked me for the first and third digit of my password but I just happened to forget it and they said they'd initiate a reset so I received an email with the reset code which I stupidly gave them. But I had 2-factor authentication set up and realised what I was doing when they asked for the 6-digit passcode. I called EE and it seems like they didn't actually get into my account and I'm safe ? I sure hope so. Getting very paranoid.

The email was from the same email address as the OP. My anti-spam didn't catch it. Valid domain, valid certificate chain, valid encryption. Even marked as "potentially important" by my email client triage. This was so weird.

[Leanne_T]

Hi there @Hapillon 

Thanks for posting and making us aware you have received a spam call. 

To be safe, you can change the password in your EE account, and the one we have registered for you by calling 150 if this was provided when on the call.

You can find advice for staying safe and reporting scam calls, texts and emails in our Avoid Scams | Security Help page. 

Thanks 🙂

Leanne.