30% discount scam

[sophie_bru]

I just received a call from 01288 631410 saying they were from EE Mobile and offering me 30% off my bill. They asked me a question about mobile reception in my area and then put me through to their supervisor. At that point I hung up, but then they called back, this time from 01244 631410. It all sounded very suspicious...

[Ali_A · Accepted solution]

Hi  @sophie_bru 

Welcome to the EE Community

You can check if a call is genuine and from us on our How Do We Contact You page. 
Or if the call was from our Direct Partners at Phone numbers EE partners will call from. 

If you're concerned about unsolicited contact from other companies, you can visit How to avoid and prevent scams including phishing, vishing and smishing for hints on how to block and prevent these.

You can also report the call to be investigated at Report a scam call | Help 

Ali

[Stewb59]

1. My wife received a call from a supposed eve representative telling her she was to receive a 30% discount. Call number was 07393 601165 which was not recognised when I tried to call it back. The caller,  retrospect, did not know the details of our ee account. My wife was on the phone for a few minutes but did not give any personal details. What should we be worried about?

[Debbie_G]

Hi @Stewb59.

Welcome to the community and thanks for raising this. It's always best to be cautious with unexpected calls.

If you haven't already, please report the number using our Report a scam or nuisance call form. We’ll pass this on to our partner, Hiya, who’ll use it to improve call protection in the future.

It’s a good idea to stay alert in case of follow-up attempts and to block the number to prevent further contact.

You can find more information about avoiding and preventing scams on our Online Security: Avoid and Prevent Scams Help page.

Debbie

[Sandeep281]

Me too I was offered 30% discount. I didn’t get email they sent or message. Indian speakers.its a scam please avoid all EE customers 

[Christopher_G]

Hi @Sandeep281 

Thank you for bringing this to our attention. If you haven't already, I recommend following the steps that @Debbie_G posted above.

Chris

[Carobby]

Day one i had a genuine call from BT, I wanted to combine my BT & EE account. To reduce cost., 

Day two,  I receive a call from EE offering a discount, having discussed it with BT day before , hey i think it is EE offering a reduction. After this call i receive a new Iphone 17, Packaged with EE information .

EE call, I complain , i do not want this phone , they agree to collect it. I have kept the EE paper doc enclosed in the package.

Royal Mail arrive ( full Royal Mail clothing ) collecting the Iphone for EE. I ask him to sign , or i dont give it, he signs .This is also part of the scam. Fake Royal Mail operatives. How do i realise this. I report to actul  EE the circumstance of receiving an Iphone 17 which i did not order, they send me instructions  for DPD return.... Fake Royal Mail have collected it ... 

[Lesley_W]

Hi @Carobby 

It's concerning to hear this has happened, it does sound like a very elaborate scam. 

It sounds like you have already reported this to our customer care team. Are they currently investigating this?

Lesley