30% discount scam

[sophie_bru]

I just received a call from 01288 631410 saying they were from EE Mobile and offering me 30% off my bill. They asked me a question about mobile reception in my area and then put me through to their supervisor. At that point I hung up, but then they called back, this time from 01244 631410. It all sounded very suspicious...

[Ali_A · Accepted solution]

Hi  @sophie_bru 

Welcome to the EE Community

You can check if a call is genuine and from us on our How Do We Contact You page. 
Or if the call was from our Direct Partners at Phone numbers EE partners will call from. 

If you're concerned about unsolicited contact from other companies, you can visit How to avoid and prevent scams including phishing, vishing and smishing for hints on how to block and prevent these.

You can also report the call to be investigated at Report a scam call | Help 

Ali

[Stewb59]

1. My wife received a call from a supposed eve representative telling her she was to receive a 30% discount. Call number was 07393 601165 which was not recognised when I tried to call it back. The caller,  retrospect, did not know the details of our ee account. My wife was on the phone for a few minutes but did not give any personal details. What should we be worried about?

[Debbie_G]

Hi @Stewb59.

Welcome to the community and thanks for raising this. It's always best to be cautious with unexpected calls.

If you haven't already, please report the number using our Report a scam or nuisance call form. We’ll pass this on to our partner, Hiya, who’ll use it to improve call protection in the future.

It’s a good idea to stay alert in case of follow-up attempts and to block the number to prevent further contact.

You can find more information about avoiding and preventing scams on our Online Security: Avoid and Prevent Scams Help page.

Debbie