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Discussions around online safety including security and scams

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EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Sean_D by • Former EE Community Manager
  • 5488 Views
  • 2 replies
  • 1 Helpful

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Sean_D by • Former EE Community Manager
  • 3658 Views
  • 0 replies
  • 1 Helpful

Scams: Information about scams currently circulating

There are various different scams that customers may come across by email, phone call, text and more. We want to keep you up to date with some of the ones that are being reported to us on a frequent basis so you know what to look out for.   The curre...

Sorcha by • Former EE Community Manager
  • 153967 Views
  • 0 replies
  • 111 Helpful

SMS from EE

I’ve received the message saying:  EE: We were unable to process your payment, please update your billing at <link removed> I’ve paid my recent bill and new one is on January…  Is this a scam? What if I clicked on this link and logged in?  Thanks 

EE Fraud Department Contact Details

I believe my brother, who is disabled and vulnerable has been a victim of fraud but any attempt to get the number or email address for the fraud department has failed. An email address I was given just bounces back.  Does anyone have an actual number...

Resolved! Call for 40% discount

I have received a call for 40% discount of my EE bill from the number 0113 519 4513. Is it a scam? 

jacky198 by • Visitor
  • 929 Views
  • 3 replies
  • 3 Helpful

Scam

Think I've been scammed but not sure gave my destils cos they said they would lower my bill  worried I am going to loss all my money but they did send a pin a read out to them and it saysbit was ee

Resolved! Content lock

Would like to take content lock off my device 

Sonny98 by • Explorer
  • 194 Views
  • 3 replies
  • 0 Helpful

Resolved! Online

How do I turn off so I can assess over 18 pages. Don't even know why it's on  Thank-you    

Charss91 by • Visitor
  • 159 Views
  • 1 replies
  • 0 Helpful

Scam visa call

Just received a call from someone to say that a payment through visa of £900 will be taken from my account.  The telephone number they used is, I checked with my bank and they said it's a scam.   [Mod edit: Please do not share personal details as you...

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