Security

Discussions around online safety including security and scams

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EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Sean_D by Former EE Community Manager
  • 8841 Views
  • 4 replies
  • 2 Helpful

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Sean_D by Former EE Community Manager
  • 5776 Views
  • 0 replies
  • 1 Helpful

Resolved! Safesearch options

How do I reset Safesearch options? I'm being told that they are being controlled by the network

KenB3 by Explorer
  • 185 Views
  • 2 replies
  • 4 Helpful

Website Access Restriction Issue

Dear EE Support,Our company website (www.chillfrost.co.uk) is being blocked by your internet service as unsafe. This is impacting our business operations.I want to assure you that our website contains no malicious files or scams. Please review this i...

jeya1985 by Visitor
  • 318 Views
  • 2 replies
  • 4 Helpful

Resolved! Spam Text BEWARE

Received this, this Morning! Some people obviously have nothing better to do at 7.30 on a Sunday!!!Please be aware of this type of Idiot out there 

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anyone else been scammed?

Hello, i couldnt get through to EE on the phone as it kept just ending so i text them on messenger (verified blue tick), the automated message had a number attached so i phoned that number and got through. (07953 966150), stupidly i did get suspiciou...

Resolved! Strange Callers insisting Ive called them!?

Over the past few days ive had around a dozen calls from various numbers inside and outwith the UK. They have all said some variation of "Im returning your missed call" or "Hi i got a missed call from you".  Its difficult to say "sory but i never cal...

Resolved! ACCOUNT HACKED

Hi all, This is more for the EE people to respond as i have a different EE account which was hacked earlier this month i have made 3-4 phone calls regarding this and at the end of each they tell me they are going to look into and call me back, my acc...

content lock removal didnt work

HiI went into the EE store yesterday to show my ID to have content lock removed from my PAYG phone.. they scanned my ID took my details. and guess what... the content lock is still ON,,,, your service sucks.. any other ideas on how to remove it witho...

Peart1uk by Investigator
  • 2185 Views
  • 23 replies
  • 7 Helpful

Resolved! Scam call

So 07842 241156 rang and tried to give me a massive discount on my bill. I’ve looked it up and it’s a woman’s driving school mobile number . This person who I spoke too sounded like she was in a call centre with a foreign accent . And hung up when I ...