Security

Discussions around online safety including security and scams

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EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Sean_D by Former EE Community Manager
  • 5356 Views
  • 2 replies
  • 1 Helpful

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Sean_D by Former EE Community Manager
  • 3602 Views
  • 0 replies
  • 1 Helpful

Scams: Information about scams currently circulating

There are various different scams that customers may come across by email, phone call, text and more. We want to keep you up to date with some of the ones that are being reported to us on a frequent basis so you know what to look out for.   The curre...

Sorcha by Former EE Community Manager
  • 153881 Views
  • 0 replies
  • 111 Helpful

Concerns

Hi, I have been getting an occasional dodgy email/message every now and again. What I would like to know is.Is there any need to download or have any other anti virus software on my phone, or can I just rely on the security of Microsoft etc.I look fo...

Scam call and E-mail

Hi,I have received a scam call from 02045867995 and an E-mail from <promotions@eemobilestore.com> about 30% promotion discount.Initially, I verified my details but later realized it was a scam.What should I do now as I have shared my name and address...

Fariza by Investigator
  • 274 Views
  • 3 replies
  • 4 Helpful

Resolved! Text reporting a problem with my payment

Received a Text  from number 44-7942029260 asking me to contact via http://EE-Paymentpending web app.  as there was a problem with my bank payment.  I am sure it would ask to make a payment or similar so I would give my account details. checked my ac...

Multi-Factor Authentication

I'm sure this isn't a new topic, but I'm keen to understand why EE does not enforce (or at least allow) users to set up and use multi-factor authentication on their accounts to help protect themselves against scammers and bad actors. SIM swapping sca...

Re: Text message potential scam

I h sve this firmware stuck on my phone it a managed network my known network is sky and they have  

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Kc109 by Investigator
  • 287 Views
  • 6 replies
  • 2 Helpful

Got **bleep**ed

A mother **bleep**er called me influence me to buy a watch ️ laying to me that was free for two months I fall on the trick now the watch no longer works and I am on a contract for two years mother **bleep**er sellers on EE... need to be reported. 

Aruba Captive Portal - EE authentication Codes not being received

At my business we use Aruba Captive Portal for Guest access, where the user connects to the SSID and has to register to receive a pin code via either text (sms) or email. If the user has an EE mobile sim card the SMS authorisation code never comes th...

Sachy32 by Investigator
  • 283 Views
  • 5 replies
  • 0 Helpful

Scam

  Hi. I have received the attached texts  Can anyone confirm if this is legit or a scam? I have found conflicting advice online.Thank you. 

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emmie23 by Visitor
  • 174 Views
  • 1 replies
  • 0 Helpful

Content unlocked

Hi can you unlock my content on my data some of my Web pages no let me to use what I need to do