Security

Discussions around online safety including security and scams

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EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Sean_D by Former EE Community Manager
  • 9659 Views
  • 4 replies
  • 2 Helpful

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Sean_D by Former EE Community Manager
  • 6342 Views
  • 0 replies
  • 1 Helpful

Resolved! Activating EE Cyber Security

I've recently migrated my broadband from BT to EE. On BT I had Norton 360 and on EE I have Cyber Security. As I have a new laptop, I've tried to install EE Cyber Security on it. However I can't activate it. I've verified my identify with an EE shop, ...

Resolved! Scam Call

Just received a call from 07367 519099, and a man calling himself Kevin.He said he was calling from EE,  about a discount offering 25% off the monthly bill of EE customers,  who on time each month. After asking me to confirm if that sounded like a go...

Smart Home Monitoring - no confirmation email

Hi,I ordered the Smart Home Monitoring Essentials plan for a House (£30pm) on Tues 25 Feb 2025. I already have a EE TV and Broadband package. As such, I received a "thank you for your order" email outlining the update to my monthly direct debit. Howe...

Parental control - block a phone

I have a 12 and 15 year old boys. How can I block their phones from being used when I want. I have family link but it's not enough and one is android and the other ios. Is there a way to simply disabled their phones or sim cards remotely? 

AndyT10 by Visitor
  • 274 Views
  • 2 replies
  • 3 Helpful

Two-factor authentication using an EE mobile number is flawed

Hi,I think there's been similar posts around EE's two-factor authentication (or the lack of it) until more recently. I'd like to share a story of my own making, whereby using the EE mobile number on the account as a the sole two-factor method has fla...

Mobile showing its a scam...

When ordering a part for my multigrinder the supplier told me that my mobile number was showing its a SCAM number?How is this rectified?

mick1234 by Explorer
  • 437 Views
  • 5 replies
  • 1 Helpful