Security

Discussions around online safety including security and scams

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EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Sean_D by Former EE Community Manager
  • 10419 Views
  • 4 replies
  • 2 Helpful

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Sean_D by Former EE Community Manager
  • 6900 Views
  • 0 replies
  • 1 Helpful

Resolved! Cloned number?

I think my number has been cloned.  I keep receiving messages and calls from numbers asking who I am as they don't have it saved. I legit call about 3 people a month so it certainly isn't me. Has this happened to anyone else? Is there a solution? I r...

Vikstar93 by Contributor
  • 660 Views
  • 6 replies
  • 1 Helpful

Resolved! Scam calls

Just to make people aware I had a call from a London number claiming to be ee saying 4g was being switched off and they were sending a new sim that was 5g for free. And wanting my authentication code from ee that was sent to me. I haven't given any i...

Resolved! Scam call

I am receiving many calls from 01942901396 . The man talks very quickly and familiar to you. Very persistent in backbto back phonecalls.Possible scam? If anyone else has gad this number appear?

Resolved! Scam

 received this today, take it it’s not EE 

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Moo666 by Explorer
  • 547 Views
  • 2 replies
  • 5 Helpful

Resolved! Spam email no-reply@info.ee.co.uk

Is this legitimate please?? Your DIRECT DEBIT with us is no longer active, 6/8/2025 8:21:11 a.m.     YOUR DIRECT DEBIT WITH US IS NO LONGER ACTIVE   Hi [email address],We wanted to let you know that your Direct Debit with us is no longer active. T...

Gilly63 by Visitor
  • 810 Views
  • 3 replies
  • 6 Helpful

Resolved! Potential Scam Call 0191 429 7590

I have recently been receiving calls from 0191 429 7590 registering as EE on my call id. Today I answered the call and confirmed my identity with a Pin request, didn't give any other information. The operator was called Jasimine and shared links with...

Resolved! Dark Web monitoring

Can't activate Dark Web Monitoring. Followed instructions via text from EE. Doesn't work. Try later.

Tommo1409 by Investigator
  • 349 Views
  • 2 replies
  • 2 Helpful