Security

Discussions around online safety including security and scams

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EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Sean_D by Former EE Community Manager
  • 12220 Views
  • 4 replies
  • 2 Helpful

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Sean_D by Former EE Community Manager
  • 7926 Views
  • 0 replies
  • 1 Helpful

Resolved! Suspected Scam Phone Calls - are they always genuine?

Recently I started getting notifications of Suspected Scam Calls.  I've owned a Samsung A15 for some time and only recently has this started (following my buying a new Samsung phone).  I assume the protecting software against scams has been activated...

gez-jam by Investigator
  • 3369 Views
  • 1 replies
  • 1 Helpful

Resolved! Scam Guard

Hello .When I upgraded my phone to the Pixel 10 Pro I got the Essentials Plus Unlimited Plan. Within the plan I have Scam Guard. Yesterday I  activated three months of free Cyber Security Duo. I connected one of my email accounts to the Norton Dark W...

Anth7 by Established Contributor
  • 1470 Views
  • 3 replies
  • 1 Helpful

Resolved! Text from 1122

Received a text from 1122 saying as by and we customer I get double data, any one know if it’s legit or a scam text??

MazHol by Explorer
  • 10867 Views
  • 9 replies
  • 5 Helpful

Resolved! Parental Control

I bought a sim card from you, I want to turn off parental controls, unfortunately I don't speak English well. Can you help me with this?

Resolved! IBKR - SMS (Short Message Service) Address

Hey there! I’ve got an Interactive Brokers account, and they’re asking me to provide a ‘SMS (Short Message Service) Address’. I’m completely clueless about this. Anyone knows?  Thanks a bunch!//Configure SMS AddressWe use your SMS (Short Message Serv...

meili by Investigator
  • 532 Views
  • 2 replies
  • 0 Helpful

EE False positives need clearing please

Hello, our company website https://www.blakehampton.com is currently being blocked by EE but this is incorrect.https://www.virustotal.com/gui/url/0bc6036b182fca26a45641a941f649d0aae62096f40ae5485943ee0720e11133- as you can see clear here no problems....

Resolved! Scam callers offering a 40% discount

Just wanting to warn people that I've had 2 calls today from 07393 numbers offering me a 40% discount on my mobile phone bill. The background office noise sounded like a lot of people with accents from the Indian sub-continent making parallel callsWh...

Resolved! New SIM card scam.

I received a call today from 07478138267 saying I would be getting a new SIM card and requesting my e-mail address to confirm. They then requested I give them a one time activation code which they emailed me. I lost contact and they rang back on 0741...

M1keEe69 by Visitor
  • 1812 Views
  • 3 replies
  • 3 Helpful

Resolved! Setting Up a Passkey on SIM Only

I have recently started a SIMO contract with a phsyical SIM Card , and want to get 2FA set up using a passkey. Tried to sort this through my desktop but I get a message as below:I have also tried through the EE app on the phone I am using the SIM car...

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