I am writing to make a formal complaint regarding the serious security breach and blatant lack of support I received from your staff at the Ealing Broadway store.
All of our data, including our bank card, has been leaked, so we suspect that EE employees are involved. Please investigate and take action!!!
On April 28, 2026, we were victims of a scam by EE. My friend and I quickly ran to the nearest EE store on Ealing Broadway to ask for help, but the salesperson ignored us until the very end, got up, and went to talk to another customer. I approached her and told her that we weren't finished talking to her and that she hadn't even tried to help us resolve the issue. She rudely replied that she didn't want to talk to us anymore, called us stupid, and said she didn't want to deal with our problem. She advised us to call 150 and wait 4-5 working days for a refund, and simply laughed in our faces... Such a dismissive response horrified me. How can you talk like that to people who have been scammed and are panicking?! We urge you to look into this and take appropriate action!!!
